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Customer Service Specialist – Junior

SOFTSWISS

Role overview

Qualifications

  • Written and spoken English at B1–B2 level
  • Written and spoken Russian at least B2 level
  • Strong self-organisation and multitasking skills
  • Attention to detail

Responsibilities

  • Process requests to enable new providers and currencies for the casino
  • Check the functionality of newly enabled providers and currencies in the casino
  • Collect required documents from clients and check that all necessary documents are provided according to the required list
  • Perform technical configuration of new projects

Key facts

Hard skills

Other skills

  • Multitasking
  • Detail Oriented
  • Prioritization
  • Information Processing

About the company

SOFTSWISS logo

SOFTSWISS

Sports Betting & iGaming

SOFTSWISS is an international company and a widely-acclaimed iGaming expert. We were the very first online gambling software company to start working with cryptocurrencies. SOFTSWISS appeared in July 2009 in Minsk, Belarus. Today SOFTSWISS is a recognised industry leader in iGaming software solutions development. The company has an international team, which counts 1,400+ employees and has an official presence in Poland, Malta, Georgia, and Belarus. To date, the SOFTSWISS client network counts more than 500 iGaming brands. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media. SOFTSWISS steadily enhances the products portfolio with continuous innovations and increases the quality of its services, providing customers with first-class industry solutions. Our values: - High-end solutions based on reliability, security and honesty - Expertise of a professional team with over 10 years of iGaming background - Innovative approach to product development and business processes Our Products: - Sportsbook Platform - Online Casino Platform - Game Aggregator - Jackpot Aggregator - Affilka (Affiliate Platform) - Managed Services Our Services: - First Line Player Support - Player Retention - Player Reactivation - VIP Player Support - Anti-fraud support Our solutions: - Crypto Casino Solution - White Label Casino Solution - Turnkey Casino Solution White Label solutions: - Operating under the SOFTSWISS gambling licences - Ready-to-use payment processing options - SOFTSWISS merchant accounts Why Us? - Over 10 years helping our clients to succeed in the industry - Focus on software security and stability - Top client service based on the client needs - Best industry professionals - Agile methodology at all levels - Cutting-edge innovations - Wide geographical presence Website: www.softswiss.com Email: order@softswiss.com SOFTSWISS. Winning Combination

Company details

Company typeLarge
IndustrySports Betting & iGaming
Company size1001 - 5000

Links

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Job description

Overview:

SOFTSWISS is hiring a Customer Service Specialist to join our Game Aggregator team. You’ll support client operations and project configuration, working closely with clients and other Game Aggregator teams.

About Product:

Game Aggregator:

The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.

Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You'll solve complex technical challenges and help power one of the industry's leading aggregation platforms.

Purpose of the role:

You’ll support the setup and ongoing operation of client projects by processing requests, checking functionality, managing documentation, and communicating important changes to clients.

Key responsibilities:

  • Process requests to enable new providers and currencies for the casino.

  • Check the functionality of newly enabled providers and currencies in the casino.

  • Collect required documents from clients and check that all necessary documents are provided according to the required list.

  • Perform technical configuration of new projects.

  • Prepare invoices and various reports for clients.

  • Communicate with clients and collaborate with other Game Aggregator teams.

  • Inform clients about important changes and monitor the implementation of these changes.

Required Experience:

  • Written and spoken English at B1–B2 level.

  • Written and spoken Russian at least B2 level.

  • Strong self-organisation, multitasking skills, and attention to detail.

  • Ability to prioritise tasks effectively.

  • Ability to independently search for, analyse, and systematise information.

Our Benefits:

  • Private health insurance

  • Sports benefits

  • Comprehensive Mental Health Program

  • Free English lessons (online)

  • Local language courses

  • Paid time off

  • Maternity leave support

  • Referral program rewards

  • Upskilling, internal workshops, and participation in professional conferences and corporate events

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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