Job description

Inbound Lead Development Representative-Québecois

Who We Are

Harte Hanks (NASDAQ: HHS) is a Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive revenue, retention, and operational efficiency. We operate across six core capabilities: data, marketing, sales, customer care, fulfillment, and logistics, connecting the full customer and product lifecycle.
With over 100 years of heritage and a global presence spanning North America, Asia-Pacific, and Europe, we combine the scale of an international organization with a boutique, collaborative approach. We help large and mid-sized B2B and B2C brands engage and support their customers, particularly in high-touch, experienced-critical sectors.
Working at the intersection of front-office growth and customer experience with back-office execution, we enable leading organizations to design, activate, and optimize meaningful, measurable outcomes.
What sets us apart is how we deliver: relentlessly human, powered by technology, and driven by results. By bringing together people, data, and intelligent technology, we create high-impact experiences that make a difference.
As a highly connected, multi-disciplinary organization, we offer our people the freedom to grow beyond a single path, empowering them to build diverse, global careers across functions, industries, and teams.

Position Overview

Are you looking for a remote role that can utilize your customer service skills to your maximum potential? Do people often come to you when they need assistance or guidance online? Are you comfortable multitasking in fast-paced environments? If you answered yes to any of these questions, you may be ready to become a #Hartemate!
Inbound Lead Development representatives provide remote support to individuals who may need assistance with their payroll services.You will enjoy this role if you are able to think quickly and multitask while paying special attention to customer details.

Key Responsibilities

Handle inbound customer service and technical support product related inquiries via phone, chat, and email in multiple languages
Ask probing questions and use critical thinking to determine next steps with empathy and patience
Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)
Follow proper and professional escalation procedures

Requirements

Must reside in one of the following states: AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VA
Must pass all assessments, background, and drug screening
High school diploma or equivalent
Ability to communicate through verbal and written English and French-(Quebecois) fluently
Ability to type quickly and accurately
Ability to handle high chat and call volumes
Strong customer service and de-escalation skills
Strong attention to detail
Analytical thinking and problem-solving
Ability to navigate multiple windows and applications to provide accurate information to end user
Ability to work flexible shifts based on business needs
Prior CRM Experience

What We Offer

Equal Opportunity Employer / M / F/ H / V

Inbound Lead Development Representative-Quebecois

Role overview