Site Reliability Engineer IV

About ExpertVoice

We work with hundreds of the world’s most respected consumer brands – companies like Garmin, Carhartt, Ariat, TaylorMade, Brooks, REI and more – to engage influential everyday experts, and to build, track and reward their helpful expertise.

At ExpertVoice, we are proud to have cultivated a community of individuals who embody our core values. ExpertVoice employees are authentic, driven, bold and give a damn. We believe that our people are the heart and soul of our organization and their commitment to these values are what drives our success. When you join ExpertVoice, you become part of a team that is united by a shared passion for excellence and a desire to make an impact.

Summary

ExpertVoice is seeking a Site Reliability Engineer IV to set the technical direction for how we run, automate, and scale our platform. This is a senior leadership-track engineering role for someone who can see where the team needs to be and builds the architectural runway to get there. You’ll pair deep hands-on ability with forward-looking judgment, owning hard systems end-to-end while championing AI and automation to eliminate the manual work that slows engineering teams down. You come from a background that understands how software is built, not just how it’s operated.

You’ll join a small, senior team where each engineer owns a domain, partnering across infrastructure, the developer platform, and security to raise the bar for the whole team.

Key Responsibilities

• Lead incident response for complex outages: dig past surface symptoms to true root cause across logs, metrics, trends, and database behavior, drive resolution under pressure, and turn findings into durable fixes and better runbooks.
• Participate in the on-call rotation: a full week at a time, shared with three other engineers, so on-call comes around  every fourth week.
• Debug and troubleshoot across the stack, including code from other teams, and ensure the team’s work stays documented and maintainable.
• Own CI/CD: keep build and deploy pipelines fast and trustworthy, with deploys and rollbacks that any engineer can run.
• Own systems end-to-end (architecture, design, optimization, and long-term maintenance), accountable for reliability and performance at scale.
• Champion AI and automation across our operations: automate away repetitive operations work and the one-off manual steps that never got fixed, and build the tooling and prototypes that prove what's possible.
• Lead architecture discussions and design reviews, and drive adoption of new technologies and patterns.
• Partner across infra, dev platform, and security, strengthening those areas rather than working around them.
• Set the technical vision and architectural runway: a forward technology plan (debt and investment) that keeps the team ready to deliver what’s next.
• Mentor engineers and raise the technical bar across the team.

Minimum Qualifications

• 10+ Years SRE/DevOps/systems experience with a track record of owning and architecting production systems at scale.
• Strong coding ability across the stack (Python, Go, or Java; comfortable in Bash).
• Deep Linux and networking expertise (TCP/IP, DNS, HTTP/TLS) and the ability to design for performance at scale.
• Strong AWS, container (Docker), and infrastructure-as-code (Terraform) experience.
• A track record of setting technical direction and driving an architectural plan to execution.
• Strong critical-thinking and troubleshooting instincts: able to work from symptoms to underlying cause in complex, ambiguous systems rather than stopping at the surface.
• An excellent communicator who builds technical trust and aligns a team behind a direction.

Preferred Qualifications

• Prior architect or tech-lead experience, formal or informal.
• A software development background, with firsthand understanding of how the software you support is built.
• A prior hands-on software engineering role.
• Container orchestration in production (e.g., Nomad, Kubernetes).
• Built AI-assisted tooling or platform automation that others adopted.
• Security and operational-hygiene depth; exposure to PCI or similar frameworks a plus.
• Comfort spanning modern cloud and older, established technologies.
• Bachelor’s degree in CS, Computer Engineering, or related field, or equivalent experience.

The Benefits of Being on the ExpertVoice Team:

• Compensation: Enjoy competitive pay, plus the chance to earn bonuses through our Company performance plan and annual merit increases.
• Comprehensive Benefits Package: We offer medical, dental, and vision insurance for employees, with coverage extended to eligible dependents. Additionally, our benefits include flexible spending accounts (FSA), health savings accounts (HSA), life insurance, and both short- and long-term disability.
• Generous Parental Leave: Welcome your new addition with up to 15 weeks of paid parental leave for full-time employees.
• 401(k) with Employer Match: Invest in your future with our 401(k) plan and employer match.
• Work-life Flexibility: Freedom to work from anywhere in the Continental USA! This position offers the flexibility of being fully remote, with the expectation that team members can follow our standard work hours schedule from 10:00am-3:00pm MT Monday-Friday (unless otherwise communicated). The remaining work hours must be aligned with and approved by the manager, allowing for flexibility while supporting team collaboration and business needs.
• Exclusive Employee Incentives: clients often extend exclusive incentive purchase programs to EV employees.

The approximate compensation range for this role is a base of $170,000 - $185,000 + 10% bonus potential annually. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location.

ExpertVoice is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.