Community Care and Communications Intern - MIIS

Kindly note that this vacancy is for MIIS (Middlebury Institute of International Studies at Monterey) students only. 

=================================================================

Hours: 15-20 hours per week 

Location: home-based 

Travel: none 

Reporting to: Language Access and Engagement Specialist

MIIS Students may be eligible for the Experiential Learning Fund (ELF). For more information please visit: https://www.middlebury.edu/institute/academics/immersive-learning-study-abroad/funding 

Are you a MIIS student with a unique internship idea based on your area of interest and expertise? Apply to any open MIIS internship posting, upload your resume, and outline your proposal in your cover letter.

CLEAR Global is an equal-opportunity employer, committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools, and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity.

Background

CLEAR Global is powered by a global community of over 200,000 linguists, who give their time and skills to help people access information in the language they understand. Keeping this community informed, supported, and recognized is essential to our work. Our community brings together Translators without Borders and Tarjimly community members, contributing language skills across translation, interpretation and other language-access activities.

The role

The Community Care and Communications Intern will help us make sure that members of our Translators without Borders and Tarjimly communities feel informed, supported, and recognized throughout their experience with CLEAR Global.

Community care is at the heart of this role. This means responding to questions and requests, keeping community members informed about opportunities and processes, recognizing their contributions, and helping ensure that communication with our community is timely, clear, and respectful.

Working closely with the Language Access and Engagement Specialist and colleagues across CLEAR Global, the intern will support day-to-day community communications, our recognition program, community support channels, and communications related to quality and participation.

Responsibilities

• Support day-to-day community communications: Help manage communications with Translators without Borders and Tarjimly community members through email, Intercom and other relevant channels, responding to routine questions and directing more complex requests to the appropriate team member.
• Coordinate community email communications: Help prepare, organize and send targeted communications to community members, including updates, opportunities, calls for participation, reminders and follow-ups.
• Support the community recognition program: Coordinate day-to-day recognition processes, including checking community members' eligibility for certificates and other forms of recognition, generating certificates, maintaining records and responding to related requests.
• Support community members throughout their experience: Help community members understand relevant processes, opportunities and resources, and make sure questions, requests, and issues are followed through or directed to the right person.
• Support quality-related communication: Liaise with colleagues responsible for quality and help coordinate appropriate communication with community members when feedback, reminders, or follow-up are needed. Quality assessment and decisions remain with the relevant staff members.
• Support community onboarding and lifecycle communications: Help with welcome messages, reminders, re-engagement, and other communications that guide community members through different stages of their participation.
• Maintain accurate community records: Keep trackers and relevant community information up to date so that communications, recognition, and follow-up are based on accurate information.
• Improve community communication processes: Help maintain templates, guidance, FAQs, and standard responses, and identify recurring questions or communication gaps that could be addressed more effectively.
• Support targeted outreach: Help contact relevant community members when particular languages, skills or profiles are needed for CLEAR Global activities, projects, or urgent responses.
• Gather community insights: Keep track of recurring questions, concerns and feedback received through community support channels and share relevant trends with the wider team.
• Provide coordination and administrative support: Help maintain communication calendars, trackers, documentation and other systems needed to keep community support and recognition activities organized.
• Other tasks: Take on other community communications and support tasks as needed and represent CLEAR Global appropriately throughout the internship.

These roles and responsibilities are approximate and may change over time.

Qualifications 

• Current graduate student at the Middlebury Institute of International Studies (MIIS), Strong written and spoken English; knowledge of other languages is an advantage;
• Clear, thoughtful and respectful written communication skills, with awareness of intercultural contexts;
• Good organizational skills and strong attention to detail;
• Comfortable communicating with a wide range of people and handling different types of requests;
• Comfortable learning new tools and software; training and support will be provided;
• Previous experience in community support, user support, communications, volunteering, translation or interpreting is an advantage, but not required;
• Ability to work independently in a remote environment.

Requirements 

This position is well suited to someone who enjoys helping people, communicating clearly and keeping processes organized. The right person is approachable, reliable and attentive to detail, and understands that good community care depends on both thoughtful communication and consistent follow-up

• Self-starter; 
• Strong organizational skills; 
• Analytical thinker able to transform ideas into tangible actions; 
• Understands that communication in the right language is key to improved humanitarian response; 
• Team player, collaborative, adaptable and self-motivated; 
• Interest in acquiring translation project management experience; 
• Ability to adapt to new technologies and learn new skills quickly; 
• Attention to detail.

About CLEAR Global

CLEAR Global exists to help people get vital information, and be heard, whatever language they speak. We believe that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Our network of over 200,000 community members translate millions of words of life-saving and life-changing information a year. 

Core values

CLEAR Global employees and volunteers are people who believe passionately about the value of this work and take personal responsibility for achieving the mission. CLEAR Global’s mission and organizational spirit embody the core values established in its strategic framework:

• Excellence: As the leading voice for communicating humanitarian information in the right language, CLEAR Global is a leader in the translation industry and in the non-profit sector.
• Integrity: CLEAR Global believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
• Empowerment: CLEAR Global believes in using language to empower people around the world to control their own development and destiny.
• Innovation: CLEAR Global recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
• Sustainability: CLEAR Global recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
• Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and conduct themselves professionally at all times.

CLEAR Global may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion.