JOB DESCRIPTION
Come work for a large global financial and insurance products company! This is your chance !!
Start a successful career in a renowned company in the international market! Great opportunity!
Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.
RESPONSIBILITIES AND ASSIGNMENTS
This role consolidates two existing Cisco-focused network positions (Senior and Principal) into a single Infrastructure Engineer role covering network and telephony support.
The position owns Cisco infrastructure patching, daily incident management, change management and testing, AGCS coordination, and recurring AZL reporting, while also supporting legacy call recording platforms. It carries forward the remaining DC Exit project work through close (targeted September) and supports transition from Cisco to Content Guru.
As DC Exit concludes and the Content Guru migration progresses, the role is expected to right-size ongoing Cisco support in line with decreasing demand.
Business Context
and Key Challenges:
- Supports Cisco network and telephony
infrastructure, including legacy call recording platforms, with
coordination into AGCS and recurring AZL operational reporting;
- First 3–6 months: close out remaining
DC Exit deliverables (target completion September), maintain
incident/patch cadence without disruption, and begin supporting the
Cisco-to-Content Guru cutover for telephony;
- Key priorities: DC Exit wind-down and
clean handover, Cisco-to-Content Guru migration support, and progressively
right-sizing the Cisco support model as legacy demand decreases.
Key Responsibilities:
- Execute and coordinate Cisco
infrastructure patching cycles across network and telephony platforms,
minimizing service impact;
- Manage and resolve daily incidents
across Cisco network, telephony, and legacy call recording platforms
within SLA;
- Submit, test, and verify
infrastructure and telephony changes through the change management
process, confirming successful implementation;
- Coordinate with AGCS on network and
telephony support activities and recurring status/operational reporting;
- Produce and maintain recurring AZL
reporting on incident, change, and infrastructure health metrics;
- Deliver remaining DC Exit project
tasks through close, ensuring documented handover of
migrated/decommissioned components;
- Support the Cisco-to-Content Guru
telephony transition, including maintenance verification and knowledge
transfer for legacy call recording platforms;
- Progressively scale down and document
the Cisco support model (runbooks, lessons learned) as the platform is
retired.
REQUIREMENTS AND QUALIFICATIONS
Required Skills and Qualifications:
- Hands-on Cisco network infrastructure
engineering (routing, switching, patching) — senior-to-principal depth (7+
years);
- Cisco
telephony / legacy call recording platform experience, including change
testing and maintenance verification;
- ITIL-aligned incident and change
management experience in a regulated enterprise environment;
- Working knowledge of AGCS
coordination and recurring operational/status reporting practices;
- Fluent English, written and spoken:
able to run stakeholder-facing calls and interview in English;
- Experience working across
international, multicultural teams and time zones;
- Strong ownership and autonomy under
incident pressure, with clear, structured stakeholder communication.
Preferred Skills:
- Prior
experience migrating to or operating Content Guru or a comparable cloud
telephony/CCaaS platform;
- Experience in data center exit /
infrastructure decommissioning programs;
- Cisco certifications (CCNP/CCIE) or
equivalent telephony/call-recording platform certifications;
- Experience in insurance or other
regulated, enterprise-scale environments.
Experience
Requirements:
- 7+ years in network and telephony
infrastructure engineering; scope should span senior through
principal-level responsibility;
- Open to Senior or Principal level
depending on candidate depth — principal-level candidates should show
independent ownership and informal technical mentoring;
- Demonstrated delivery in
enterprise-scale, regulated environments, ideally including migration or
decommissioning programs.
Education and Certifications:
- Bachelor's degree in Computer
Science, Engineering, or related field, or equivalent hands-on experience;
- Cisco
certifications (CCNA/CCNP/CCIE) preferred; telephony or call-recording
platform certifications a plus.
Working Model and Collaboration:
- Main stakeholders: AGCS, Allianz Life
(AZL), and internal ATA network/telephony teams across relevant time
zones.
- Flexibility
expected for patch windows, major incidents, and DC Exit / Content Guru
cutover milestones outside standard hours.
ADDITIONAL INFORMATION
Modelo de contratação:
Forma de atuação:
SEJAM BEM VINDOS A KEEP SIMPLE 👇🏽
Somos uma empresa de consultoria em TI com mais de 10 anos no mercado e contamos com um time de especialistas em recrutamento tech. Nosso processo é 100% focado na experiência de quem tanto importa, o candidato.
Optamos por fazer a diferença e temos orgulho em dizer que todos que passam pela Keep Simple se sentem especiais. Possuímos um ambiente descontraído, colaborativo, e adotamos o ágil de verdade.
Faça parte da nossa história, #vemprakeep 💙🚀
