Performance Monitoring Engineer (4817)

JOB DESCRIPTION

Come work for a large global financial and insurance products company! This is your chance !!

Start a successful career in a renowned company in the international market! Great opportunity!

Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.

RESPONSIBILITIES AND ASSIGNMENTS

We are seeking an experienced Performance Monitoring Engineer to ensure the performance, availability, and reliability of business-critical applications and supporting services across cloud and hybrid environments. 

Using Dynatrace as the standard monitoring platform, the engineer will expand monitoring coverage, improve alert quality, develop actionable dashboards, define performance baselines and service objectives, and support data-driven incident triage and root-cause analysis. 

The role works closely with application development, DevOps, platform engineering, and operations teams in a global environment. Fluent English and the ability to collaborate effectively with international and multicultural teams are required.

Key Responsibilities

Dynatrace Monitoring and Administration:

• Design, implement, and maintain Dynatrace monitoring for applications, services, and supporting infrastructure across cloud and on-premises environments;
• Install, configure, and troubleshoot Dynatrace components, including OneAgent, ActiveGate, and platform integrations;
• Validate monitoring coverage and data quality for newly onboarded and existing services;
• Establish monitoring standards for tagging, management zones, naming conventions, alert routing, dashboard patterns, and runbooks.

Alerting, Dashboards, and Service Reliability:

• Create and tune alerting strategies using events, problems, anomaly detection, thresholds, and performance baselines to improve signal-to-noise ratio;
• Develop and maintain dashboards, reports, and service health views for engineering teams and leadership;
• Define and recommend performance monitoring KPIs, SLOs, and SLAs aligned with business outcomes;
• Analyze performance and capacity trends, identify degradation or scaling risks, and recommend remediation options.

Incident Triage and Root-Cause Analysis:

• Support incident triage by analyzing traces, service flows, dependencies, logs, metrics, and user-experience signals;
• Lead deep-dive investigations into performance, reliability, and scalability issues;
• Collaborate with engineering and operations teams to isolate impact, determine root causes, and track remediation actions;
• Integrate Dynatrace with ITSM and collaboration workflows to support ticket creation, alert enrichment, and ownership routing.

Automation and Continuous Improvement:

• Automate monitoring onboarding and operational activities through APIs, scripting, CI/CD practices, and configuration-as-code approaches;
• Partner with application development and DevOps teams to instrument services and embed observability throughout the SDLC;
• Maintain technical documentation and contribute to the monitoring knowledge base;
• Provide guidance and training to teams adopting Dynatrace and observability practices.

REQUIREMENTS AND QUALIFICATIONS

 Required Qualifications / Skills:

• 5 or more years of experience in application development, DevOps, Site Reliability Engineering, platform engineering, or production operations supporting cloud or hybrid environments;
• Strong understanding of application performance monitoring and observability concepts, including metrics, logs, traces, dependency mapping, synthetic monitoring, alerting, SLOs, and SLAs;
• Experience troubleshooting production performance and reliability issues using telemetry and structured investigation methods;
• Working knowledge of distributed systems, microservices, containers, Kubernetes, Windows and Linux, HTTP, DNS, load balancing, and networking fundamentals;
• Experience with AWS or Azure environments;
• Experience with scripting and automation using PowerShell, Python, Bash, APIs, or equivalent technologies;
• Understanding of CI/CD practices and their use in scalable monitoring onboarding and operational automation;
• Ability to learn Dynatrace quickly and apply it to service onboarding, telemetry validation, dashboards, alert tuning, and troubleshooting;
• Strong analytical, problem-solving, communication, and collaboration skills;
• Fluent English, both written and spoken;
• Proven ability to work effectively with global, multicultural, and distributed teams.

Preferred Qualifications:

• Hands-on experience with Dynatrace in enterprise environments;
• Dynatrace Associate or Dynatrace Professional certification;
• Experience administering Dynatrace at enterprise scale;
• Experience with ITSM integrations and operational workflows.

Education:

• Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field is preferred;
• Relevant professional experience may be considered in place of a specific academic background.

Working Model & Collaboration:

• Brazil based role with a 100% remote working model;
• Close collaboration with international application development, DevOps, platform engineering, and operations stakeholders;
• Fluent spoken and written English is mandatory;
• Schedule flexibility may occasionally be required for global meetings, critical incidents, or production activities;
• Travel may be required on an exceptional basis.

ADDITIONAL INFORMATION

Modelo de contratação:

• PJ.

Forma de atuação:

• 100% Remoto.

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