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Client Experience & Journey Coordinator/Remote

ETS

Role overview

Qualifications

  • Detail-oriented
  • Customer-focused
  • Enjoys helping others
  • Communicating with clients

Responsibilities

  • Communicate with clients to understand travel preferences and goals
  • Provide accurate destination information and tailored recommendations
  • Coordinate and organize travel itineraries
  • Assist clients before, during, and after travel as needed

Key facts

Hard skills

Other skills

  • Detail Oriented
  • Teamwork

About the company

ETS logo

ETS

ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for everyone, everywhere. For more than 70 years, we have developed products and services based on rigorous research and our belief in the power of learning. Our portfolio consists of some of the world’s most trusted assessments - including the TOEFL® and TOEIC® exams, the GRE® and the Praxis® family of assessments - along with research, development and innovation that explores new frontiers in learning and measurement. Our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners are able to improve their lives through education. Visit www.ets.org to learn more.

Company details

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

We are seeking detail-oriented and customer-focused individuals to join our team as Client Journey Coordinators. In this role, you will support clients throughout the travel planning process by providing information, coordination, and personalized service to ensure smooth and memorable experiences.

This position is ideal for individuals who enjoy helping others, communicating with clients, and working remotely with flexible scheduling.

Key Responsibilities:

  • Communicate with clients to understand travel preferences and goals
  • Provide accurate destination information and tailored recommendations
  • Coordinate and organize travel itineraries
  • Assist clients before, during, and after travel as needed
  • Utilize booking and client management systems (training provided)
  • Maintain timely and professional communication

What We Offer:

  • Fully remote work environment
  • Flexible schedule
  • Access to industry tools and training
  • Opportunities for professional development
  • Travel-related benefits and perks (details discussed during onboarding)
  • Supportive and collaborative team environment

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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