Patient Coordinator

This is a remote position.

Our client is looking for a Patient Coordinator to join their fully remote team and support patient outreach, intake, and onboarding processes for clinical trial enrollment initiatives. Their organization operates within the healthcare research industry, helping connect patients with innovative medical opportunities while expanding access to clinical programs through efficient enrollment solutions.

In this role, the Patient Coordinator will be responsible for communicating with potential patients, guiding them through the enrollment journey, and ensuring a smooth onboarding experience. The ideal candidate is a proactive and confident communicator who enjoys connecting with people, can manage phone-based interactions effectively, and demonstrates strong critical thinking skills when handling patient needs.

This position is ideal for someone who thrives in a fast-paced environment, enjoys meaningful conversations, and can balance empathy with organization while supporting healthcare-related processes.

Responsibilities

• Conduct phone outreach to potential patients and support initial engagement throughout the clinical trial enrollment process.
  
• Communicate clearly and professionally with patients, answering questions and providing guidance during the intake and onboarding stages.
  
• Assist patients through required steps to determine eligibility and support a smooth enrollment experience.
  
• Maintain accurate patient information and update records within internal systems.
  
• Manage follow-ups and outreach activities to ensure timely communication with prospective participants.
  
• Schedule appointments and coordinate patient interactions using scheduling tools.
  
• Collaborate with internal teams through communication platforms to maintain alignment and support operational goals.
  
• Provide a positive patient experience by demonstrating empathy, confidence, and professionalism during every interaction.
  
• Identify challenges during patient conversations and apply critical thinking to determine appropriate next steps.
  

Requirements

• Advanced English proficiency, both written and spoken, is required.
  
• Strong verbal communication skills with confidence handling phone conversations.
  
• Previous experience in customer service, healthcare support, patient coordination, sales, recruitment, or similar communication-focused roles.
  
• Comfortable conducting frequent outbound calls and managing patient interactions.
  
• Ability to work independently while staying organized and meeting daily objectives.
  
• Proactive mindset with strong initiative and problem-solving abilities.
  
• Excellent interpersonal skills and the ability to build trust quickly with patients.
  

Qualifications

• Experience working with healthcare, clinical research, medical services, or patient-facing environments is highly valued.
  
• Previous experience in phone outreach, appointment setting, customer support, or enrollment processes.
  
• Strong attention to detail when managing patient information and administrative tasks.
  
• Ability to adapt quickly in a growing and evolving environment.
  
• Comfortable using digital tools and communication platforms in a remote setting.
  
• Strong critical thinking skills and the ability to handle conversations with professionalism and confidence.
  

Benefits