Patient Coordinator

This is a remote position.

Our client is looking for a Patient Coordinator to join their growing remote healthcare support team. They are an innovative healthcare technology organization focused on improving patient outcomes through care coordination and remote patient management solutions. In recent years, they have continued expanding their healthcare services while supporting providers with technology-driven patient engagement and care management programs.

The Patient Coordinator will play a key role in patient outreach, insurance verification, enrollment, and documentation. This position requires excellent communication skills, strong attention to detail, and the ability to manage sensitive patient information while maintaining HIPAA compliance. The ideal candidate enjoys helping patients, is highly organized, and can efficiently balance administrative responsibilities with compassionate patient interactions.

Responsibilities

• Conduct outbound calls to eligible patients to introduce available care management programs.
  
• Clearly explain Chronic Care Management (CCM), Remote Patient Monitoring (RPM), Transitional Care Management (TCM), Behavioral Health Integration (BHI), and other care management services in a compassionate and easy-to-understand manner.
  
• Educate patients about program benefits, answer questions, and obtain documented patient consent in accordance with Medicare regulations.
  
• Follow up with patients regarding appointments, missed visits, and ongoing care plans.
  
• Verify Medicare and commercial insurance eligibility before patient enrollment.
  
• Confirm active insurance coverage, payer information, patient demographics, and primary and secondary insurance details.
  
• Identify patients who qualify for Medicare care management programs and ensure all payer eligibility requirements are met before services begin.
  
• Review insurance updates and communicate any discrepancies to the billing team.
  
• Accurately enter and update patient demographics, insurance information, provider details, referrals, physician orders, and other required information in Athenahealth.
  
• Document all patient interactions, outreach attempts, enrollment activities, and care coordination efforts within the EMR.
  
• Upload and organize supporting documentation while maintaining complete, accurate, and HIPAA-compliant patient records.
  
• Review documentation for completeness, resolve discrepancies, and maintain the integrity of patient data.
  
• Maintain professionalism, confidentiality, and exceptional customer service during every patient interaction.
  

Requirements

• Previous experience in a healthcare administrative, patient coordination, medical office, or similar role.
  
• Strong English communication skills, both verbal and written.
  
• Excellent customer service and patient communication abilities.
  
• Experience with insurance verification, particularly Medicare and commercial insurance plans.
  
• High level of accuracy with data entry and documentation.
  
• Ability to multitask while maintaining exceptional attention to detail.
  
• Strong organizational and time management skills.
  
• Comfortable working independently in a fully remote environment.
  
• Commitment to maintaining HIPAA compliance and patient confidentiality.
  

Qualifications

• Experience using Athenahealth is highly preferred.
  
• Medical background is preferred.
  
• Bilingual English and Spanish is preferred.
  
• Experience supporting patient care management programs is a plus.
  
• Knowledge of CCM, RPM, TCM, BHI, or similar healthcare programs is an advantage.
  
• Fast and accurate typing/data entry skills.
  
• Familiarity with EMR/EHR systems.
  

Benefits