German Speaking Customer Service for Food & Beverage industry -Remote in Greece

Patrique Mercier Recruitment FR is pleased to announce a fantastic opportunity for a German Speaking Customer Service Representative in the Food & Beverage industry. This role is perfect for individuals who are passionate about customer service and seeking to work with a leading company in a dynamic sector.

Responsibilities

• Provide outstanding customer service to German-speaking clients across various communication channels, including phone, email, and chat.
• Assist customers with inquiries regarding products, orders, and general information concerning the Food & Beverage offerings.
• Handle customer complaints and feedback professionally, ensuring effective resolution and customer satisfaction.
• Collaborate with internal teams to address and resolve complex issues effectively.
• Maintain up-to-date knowledge of product offerings, promotions, and industry trends.
• Document all customer interactions precisely and provide regular reports on customer feedback and issues.
• Support marketing initiatives by gathering and reporting customer insights.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably within the Food & Beverage industry.
• Strong communication skills with a customer-centric attitude.
• Ability to troubleshoot issues and offer tailored solutions to customers.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills and the ability to work in a fast-paced environment.
• Passion for food and beverage and a desire to enhance customer experiences.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks