My Hero VA

Virtual Assistant
Fully Remote Work From Home Role

(JOB ID: VAJM2026)

Role

Our client is looking for two Virtual Assistants to manage the daily dispatching, scheduling and administrative operations of a U.S. based non emergency medical transportation company.

In this role, you will help coordinate transportation schedules, communicate with drivers and clients, manage dispatch information, and ensure daily operations run smoothly.

Responsibilities:

• Coordinate and manage daily transportation dispatch schedules
• Communicate with drivers, clients and team members by phone and online platforms
• Monitor scheduled trips and assist with updates, changes and daily operational needs
• Maintain accurate dispatch and transportation records
• Enter and update information using dispatch software and Microsoft Office
• Assist with scheduling, documentation and general administrative tasks
• Collaborate with team members to ensure smooth shift transitions and coverage

Requirements:

• Advanced (C1/C2) communication skills in English and Spanish
• Exceptional telephone etiquette and strong customer service skills
• Proficiency with Microsoft Office and Google Workspace applications
• Tech savvy and comfortable learning new softwares and digital tools
• Ability to work efficiently in a fast paced environment and seamlessly manage schedule change
• Reliable computer, internet connection and remote work setup

Highly Preferred:

• Previous experience working remotely in dispatching, logistics, transportation or a similar coordination role
• Experience as a remote dispatcher for a U.S. based company is strongly preferred

Location
Remote

Availability
Full-time position Mon-Sat (U.S. Eastern Time – ET). Two shifts are available:

• 6:00 AM – 3:00 PM
• 1:00 PM – 10:00 PM

Candidates must be available to work Saturdays, with a weekday off.

Compensation
$6/hr