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Technical Support Engineer

Betsson Group

Role overview

Qualifications

  • Expertise in technical support, particularly in 2nd/3rd line support, mainly with C# .NET
  • Knowledge of backend engineering, microservices, APIs, certificates, and cloud-based development
  • Frontend engineering skills, especially with HTML, CSS, JavaScript, TypeScript and micro-frontend architecture
  • Experience in Agile/Scrum environments

Responsibilities

  • Provide high quality 3rd line Technical Support for iGaming System
  • Participate in regular configurations of iGaming System
  • Communicate with providers/business clarifying operational requirements/conditions
  • Collaborate across engineering, operations, and product teams to drive business OKRs

Key facts

  • Remote from: Spain
  • Full time
  • Expert & Leadership (>10 years)
  • Technical Support Engineer
  • English

Hard skills

Other skills

  • Teamwork
  • Problem Solving
  • Communication

About the company

Betsson Group logo

Betsson Group

Sports Betting & iGaming

From a single slot machine in 1963 to being listed on Nasdaq Stockholm and holding gaming licenses in 22 jurisdictions, Betsson has come a long way. Today, we are a multi-national company employing some 2,200 people from 70+ nationalities in 17 locations. Betsson AB's headquarters are in Stockholm, Sweden, but the operational headquarters are in Ta' Xbiex, Malta. We refer to the operational subsidiaries as "Betsson Group". Betsson’s operational subsidiaries’ vision is to deliver the best customer experience in the industry. We offer casino, sportsbook and other games via gaming licences in several countries in Europe, South America, North America, and Central Asia. The business model is to offer gaming under 20+ brands, including Betsson, Betsafe, Nordicbet and Casinoeuro. The brands are operated on a proprietary platform, which is the core of the offer and the customer experience. Being a responsible operator in relation to customers, suppliers, authorities, investors and other stakeholders is a cornerstone of our business. Betsson is a member of the European Gaming and Betting Association (EGBA), ESSA (Sports Betting Integrity) and G4 (The Global Gambling Guidance Group).

Company details

Company typeLarge
IndustrySports Betting & iGaming
Company size1001 - 5000

Links

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Job description

Technical Support Engineer (Level 3) – iGaming

Are you an experienced Technical Support Engineer looking for your next career opportunity? Our Gaming department within Product Development is now hiring! 

The Gaming Area at Betsson Group focuses on online casino Game Play and Game Discovery across all our brands and markets. We aim to offer the best gaming products in the industry and an exciting user experience when playing on our sites. We cover game lobbies, gaming initiatives, provider integrations and more.   

What will you be doing? 

The role of Technical Support / Configuration Engineer means that you will join and influence a project which is being created using the latest technologies (C#, .NET Core, .NET Framework, JS Frameworks, Rabbit, Kafka, Docker, AWS, k8s, MS SQL Server, Redis, Couchbase, Coralogix, Grafana). We are a very Agile team that uses Scrum and common sense to assist in development.  

  • Learn our Gaming System and underlying business model/processes 
  • Provide high quality 3rd line Technical Support for iGaming System to our Customer Support Team, or to our Central Gaming or to our Partners and Engineers in multiple locations (Developers, DevOps, QAs etc.) 
  • Participate in regular configurations of iGaming System. 
  • Communicate with providers/business clarifying operational requirements/conditions. 
  • Collaborate across engineering, operations, and product teams to drive business OKRs and deliver operational excellence. 

What are we looking for? 

  • Expertise in technical support, particular across 2nd/3rd  line support to fix complex and challenging issues with our product mainly in (C# .NET) 
  • Knowledge across backend engineering, particularly with C# .NET, microservices, APIs, certificates and cloud based development 
  • Frontend engineering skills, especially with HTML, CSS, JavaScript, TypeScript and micro-frontend architecture   
  • Experience of working with QA Engineers and understanding of manual and automation testing 
  • Experience working in Agile/Scrum environments. 
  • Hands-on experience with CI/CD pipelines and Change Management processes. 
  • Proven ability to prioritise competing requests using frameworks like MoSCoW or the Impact/Urgency Matrix. 
  • Self-starter mindset with a strong commitment to teamwork and shared success. 

The WOW 

Our Gaming platform is the core of everything we do. It supports all our gaming sites and is central to the company strategy. 

You will be part of preparing our journey to containerization, increasing the scalability of our systems while also maintaining their high quality. To accommodate new requirements, we are constantly re-evaluating our systems design and working on exciting new features. You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 25+ online brands! Our brands are used by hundreds of thousands of users and growing 

To sum it up: you will be taking our Gaming platform, which is used by a worldwide audience, to a new level!   

What we offer: 

  • 25 working days of paid vacation.  
  • Private health and life insurance.  
  • Flexible compensation package  for transport, meals, and more!  
  • Hybrid work policy for the best of office and home.  
  • Up to 10 days per year working remotely from abroad.  
  • €300 yearly wellness allowance. 
  • Office perks to make your day easier. 
  • Referral program with a bonus for successful hires.  
  • Intensive summer schedule in August for extra flexibility and work-life balance.  

In addition to all of this, you will be part of the multi-cultural Betsson community enjoying team-building events, our Friday bars, our social clubs, parties and other events. There is always something fun to look forward to! 

CHALLENGE ACCEPTED? 

If you are interested to learn more, please apply with your CV in English. 

Check out the Betsson Group Blog to find out what our employees are talking about 

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy 

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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