Delivery manager - ERP

This is a remote position.

• Ensure team billable utilization targets are met

• Attain quarterly PS revenue targets

• Support the sales cycle through scoping and approval of PS engagements, Executive-level prospect meetings, and Solution reviews

• Support PM on project portfolio to ensure quality, on-time, and on-budget implementations using a mix of global resources

• Expand PS sales in existing customer base

• Become trusted adviser to the Customer through implementation lifecycle and beyond

• Team with Account Management and Client Management teams to promote user adoption and effective use of NetSuite, and support renewal efforts

• Collaborate with third party vendors during services engagements

• Responsible for adhering to the highest quality standards in project delivery

• Manage executive-level customer relationships and provide team oversight through NetSuite implementation

• Serve as Steering Committee member on  projects

• Responsible for project staffing and resource scheduling on a broad range of consulting engagements

• Contribute to the company’s focus on verticalization through participation in internal cross-departmental initiatives

• Hire, train and manage a team of new and experience resources to fulfill Practice objectives

• Provide coaching and mentoring to assist in resources career development

• Build team’s expertise and confidence in project delivery work

• Handle day-to-day administrative tasks such as vacation scheduling, expense reports, time

• Build template driven approach to improve team efficiency and quality of delivery

• Engage in product development strategy and conceptualisation

• Oversee presales activities
  
  

Requirements

• 12-15+ years of experience in systems applications consulting, with a consulting firm or software provider.

• Proven Professional Services Delivery leadership including revenue responsibility and staff management experience.

• Strong Manufacturing and/or Wholesale Distribution vertical application solution experience.

• Demonstrated experience in translating customer business requirements into workable software solutions

• Exceptional verbal and written communication is required with previous experience creating Statement of Work for new and existing customers

• Strong experience in Change Management and Business Process Mapping

• Excellent client management skills and the ability to work with customers to develop and manage an implementation plan

• Previous services sales experience; comfortable interacting at the “C” level

• Consulting and management experience in a SaaS environment is a plus

• Experience implementing packaged enterprise application solutions such as Epicor, NetSuite, Oracle, SAP, PeopleSoft, JD Edwards, or Dynamics