Virtual Customer Service Representative - Ontario, Canada

About IKS Health/Legacy AQuity  

Founded in 2006, IKS Health enables providers to provide better, safer, and more efficient care at scale. With over 12,000 employees, including over 1,500 physicians and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient. We offer clinical, financial, and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue. 

Our Vision 

Healthier Consumers, Happier Providers, Thriving Organizations, Successful Healthcare for All 

About Us 

We are a virtual Patient Contact Center environment 

Individual performance measurement while working within a team atmosphere 

Comprehensive 4-week training program,

Opportunities for career growth 

Job Type:

Full-time, Work from Home 

Position Overview 

This position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statement of a health care nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse organization. 

Responsibilities: 

Communicates with patients via inbound and outbound phone calls 

Provides knowledgeable answers to questions regarding medical bills and accounts 

Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements) 

Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc. 

Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly 

Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients

Qualifications 

Required: 

Excellent organization, customer service and communication skills 

Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite    Tools 

Problem solving skills, good judgment, attention to detail, and follow-through are a must 

Ability to multi-task and work within multiple systems at the same time

Able to work with little to no supervision

Preferred: 

Experience in customer service (1 year) 

Patient contact center (call center) experience (1 year)

Job Pay: $19.00/Hour to start, plus benefits after 3 months of employment (1 month of training counts towards your start of employment)

Compensation and Benefits:   The base salary range for this position is $19hr, plus incentive per year.  Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc.   IKS Health offers a competitive benefits package, including healthcare and paid time off (all benefits are subject to eligibility requirements for full-time employees).  IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.