Howden Middle Market - Account Executive

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients.

Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head- hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

What is the role?

Role Summary

We are seeking a strategic, relationship‑driven Account Executive to lead and grow a diverse portfolio of clients across our Middle Market practice. In this role, you will serve as a trusted advisor to senior stakeholders, oversee the delivery of high‑quality service, manage complex insurance programs, and drive account expansion opportunities.

The ideal candidate is proactive, consultative, and experienced in managing sophisticated commercial accounts with varied and evolving business needs.

What will you be doing?

• Client Strategy & Relationship Leadership  
  • Serve as the primary strategic advisor and point of contact for assigned clients across multiple industries.
  • Build and maintain strong executive-level relationships and guide clients through risk management and insurance program decisions.
  • Develop a deep understanding of each client's business model, operational challenges, and long-term goals to anticipate needs and provide tailored solutions.

• Program Oversight, Policy Management & Renewals
  • Lead the full renewal strategy, including coverage analysis, exposure review, marketing direction, and negotiation of terms with carriers.
  • Review quotes and proposals for accuracy and alignment with client objectives; deliver recommendations and present renewal outcomes.
  • Ensure the timely and accurate processing of policy changes, endorsements, invoicing, and audits in partnership with the account management team.

• Documentation, Compliance & Quality Assurance
  • Oversee the integrity and completeness of client files within the EPIC agency management system.
  • Ensure all documentation meets regulatory, industry, and internal compliance standards.
  • Maintain a high level of accuracy and quality across all deliverables.

• Claims Advocacy
  • Act as an escalation point for complex claims issues and collaborate with claims adjusters to ensure timely resolution.
  • Communicate claim status, strategy, and next steps to clients and internal teams.

• Growth & Cross-functional Collaboration
  • Identify opportunities for account expansion, cross-selling, and value-added services.
  • Collaborate closely with producers, account managers, and technical specialists to deliver seamless client service.
  • Participate in internal meetings, training initiatives, process improvement efforts to strengthen team performance.

What are we looking for?

• Experience:
• Minimum 5+ years of experience in account management, account executive, or client advisory roles within a brokerage or related insurance environment.
• Proven success managing large or complex commercial accounts.

• Licensing:

• Active Property & Casualty insurance license (US state specific)

• Skills:

• Exceptional communication, presentation, and client relationship skills.
• Strong organizational abilities with the capacity to prioritize effectively in a fast- paced environment.
• High attention to detail and a proactive, solutions-oriented mindset.
• Proficiency with agency management systems and Microsoft Office applications (Word, Excel, PowerPoint and Outlook)

• Preferred Qualifications:

• Designations such as CIC, CISR, ARM, or equivalent.
• Experience with surplus lines placements.

Compensation and Benefits

This role is classified as exempt under the Fair Labor Standards Act (FLSA). In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.