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Carrier Operations Representative

Virtual Professional

Role overview

Qualifications

  • 1+ years of experience as Carrier Sales Rep or related
  • Strong communication and organizational skills
  • Detail-oriented with a solution-focused mindset
  • Familiarity with carrier networks and logistics processes

Responsibilities

  • Build and maintain relationships with existing and potential carriers, ensuring strong communication and trust
  • Work closely with the tracking team to address and resolve any issues or delays that arise during the shipment process in a timely manner
  • Review carrier scorecard data, identify trends, and determine root cause
  • Assist management to ensure trailer availability exceeds the required thresholds and relocating displaced trailers as needed

Key facts

  • Remote from: Anywhere
  • Full time
  • Junior (1-2 years)
  • English

Hard skills

Carrier Management Issue Management Process Management

Other skills

  • Communication
  • Organizational Skills
  • Detail Oriented
  • Solutions Focused

About the company

Virtual Professional logo

Virtual Professional

Staffing & Recruiting

With the revolutions that are taking place in the modern business environment, small and medium sized businesses need an equally innovative employment solution. Virtual Professional provides you with hiring solutions that you as a business owner seek. We provide you with some of the best professionals from around the globe that fit your needs. Whether you need someone to work for you part-time, full-time or by the hour. Virtual Professional has all kinds of resources who can work for you from a virtual location.

Company details

Company typeSME
IndustryStaffing & Recruiting
Company size51-200

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

Looking to grow your career in logistics and support a dynamic sales team?
Join us, where collaboration, respect, and entrepreneurship drive everything we do.
•Carrier Relationship Management: Build and maintain relationships with existing and potential carriers, ensuring strong communication and trust
•Issue Resolution: Work closely with the tracking team to address and resolve any issues or delays that arise during the shipment process in a timely manner. Identify recurring issues; work with carrier on corrective action plans and escalate to management relocate
•Carrier Performance: Review carrier scorecard data, identify trends and determine root cause. Summarize findings and provide Dedicated Carrier Manager with detailed feedback prior to weekly carrier scorecard meetings.
•Process Management: Develop and implement processes with carriers to ensure that daily operations run smoothly and all requirements are being satisfied 
•Trailer Pool Management: Assist management to ensure trailer availability exceed the s required thresholds and relocating displaced trailers as needed
•Execute day to day carrier operations tasks such as carrier switches, accessorial requests, retenders, diversions, etc.
•Carrier Watch list & Settlement: Ensure all loads are closed out with proper documentation to prevent delays in payment to carrier.

Requirements

1+ years of experience as Carrier Sales Rep or related
Strong communication and organizational skills
Detail-oriented with a solution-focused mindset
Familiarity with carrier networks and logistics processes

Benefits

Work from home.
⏱️ Schedule: Operational availability for different options
We provide you with the equipment.


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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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