Bilingual Virtual Scheduling Coordinator - Ontario, Canada

About IKS Health

Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With over 17,000 employees, including over 1,500 physicians and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most—the patient. We offer clinical, financial, and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue.

Job Type:

Full-time, Work from Home 

Job Summary

The Patient Scheduler plays a vital role in front-end Revenue Cycle Management (RCM) and patient access, serving as the direct point of contact for patients. This position is responsible for managing inbound and outbound scheduling calls, registering patient demographic and insurance information accurately, and optimizing provider schedule utilization. By ensuring data integrity at the scheduling stage, the Patient Scheduler ensures a seamless patient experience while reducing downstream billing errors and claim denials.

Key Responsibilities

• Handle high-volume inbound and outbound calls to schedule, reschedule, or cancel patient appointments across multiple specialties.
• Capture and verify complete, accurate patient demographic and insurance details during the scheduling process.
• Perform basic real-time insurance eligibility checks and inform patients of copays, balances, or required referral/prior authorization needs prior to their visit.
• Adhere strictly to provider-specific scheduling templates, visit-type rules, and clinical guidelines to ensure optimized clinical flow and capacity utilization.
• Place outbound reminder calls, follow up on missed appointments/no-shows, and manage recall waitlists to keep provider calendars full.
• Demonstrate strong customer service by resolving patient inquiries, handling sensitive interactions with empathy, and escalating complex issues appropriately.
• Maintain strict compliance with HIPAA guidelines, patient privacy laws, and IKS operational standards.
• Meet or exceed individual daily performance metrics related to call handle time, schedule accuracy, quality assurance scores, and attendance.

Qualifications / Experience

• High school diploma or equivalent required.
• Bilingual
• 1+ years of experience in a healthcare contact center, medical scheduling, or patient access role.
• Familiarity with medical terminology, insurance types (Commercial, Medicare, Medicaid), and basic RCM concepts.
• Experience utilizing Electronic Health Record (EHR) and Practice Management (PM) scheduling software.

Skills and Abilities

• Customer-Centric Focus: Exceptional phone etiquette, active listening, and a compassionate approach to patient care.
• Attention to Detail: High accuracy in data entry for patient registration and insurance capture.
• Emotional Intelligence & Conflict Resolution: Ability to handle anxious or frustrated patients with composure and professionalism.
• Adaptability: Ability to navigate multiple software applications simultaneously in a fast-paced environment.
• Remote Efficiency: Strong self-management skills in a high-volume call center setting (remote).

Compensation and Benefits:   The base salary range for this position is $20.39 Canadian per hour plus benefits after 3 months of employment (1 month of training counts towards your start of employment). Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare and paid time off (all benefits are subject to eligibility requirements for full-time employees).  IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.