Customer Support - Non- Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

• Min 2.5 years of proven experience in customer support, preferably in chat and email support roles. 
• Exceptional written communication skills with a focus on clarity and tone.
• Strong problem-solving skills and the ability to empathize with customers. 
• Familiarity with CRM tools and chat/email support platforms is a plus.

Core responsibilities:

• Customer Assistance: Respond to customer inquiries promptly and professionally via chat and email, addressing questions about products, services, and subscriptions. 
• Problem Resolution: Identify, troubleshoot, and resolve customer issues, escalating to appropriate teams when necessary. 
• Knowledge Sharing: Provide detailed information about our educational offerings and guide customers on how to access and use our services effectively. 
• Feedback Management: Record and communicate customer feedback, helping to improve services and customer experience.
• Record Maintenance: Accurately log all customer interactions and resolutions in the CRM system. 
• Proactive Communication: Follow up with customers to ensure their concerns are resolved to their satisfaction. 
• Administrative Support: Undertake any administrative duties as required by the client, ensuring all tasks are completed efficiently and accurately.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!