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IT Support Technician Level 2 Part time

TECHNOWAND

Role overview

Qualifications

  • Experience in a Level 1 or Level 2 IT Support role
  • Strong knowledge of Microsoft operating systems, and applications, networking, general software and hardware, and Active Directory
  • Installation and configuration of PCs, thin clients, servers and network equipment
  • Diploma or higher level study in ICT recommended

Responsibilities

  • Remote and onsite user support and assistance
  • Daily systems maintenance and performance checks
  • Backup checks and remediation
  • Desktop device installation, configuration and support

Key facts

Hard skills

Other skills

  • Communication
  • Teamwork
  • Strong Work Ethic

About the company

TECHNOWAND logo

TECHNOWAND

IT Services & IT Consulting

Technowand delivers stress-free IT solutions that let small and medium businesses focus on what truly matters: growth. Since 2006, we’ve evolved from a computer repair service in Canberra to a full-service IT solutions provider serving businesses across Australia. Our mission is simple: take the stress out of technology by delivering reliable, secure, and tailored IT solutions that keep operations running smoothly, protect your data, and accelerate business growth. We help you: - Manage IT: End-to-end IT management that keeps your business running without disruptions. From IT helpdesk & support, cloud management, Microsoft 365 administration, and network & infrastructure management to website maintenance, connectivity solutions, application support, software asset & license management, hardware asset management, and strategic IT consulting, we handle it all so you can focus on growth. - Secure IT: A security-first approach to safeguard your business from ever-evolving threats. Our offerings include ASD Essential 8 consulting with our proprietary ACES Framework, Microsoft 365 hardening, cybersecurity awareness training, and more, helping you stay compliant, resilient, and protected. - Accelerate IT: Tailored digital transformation and innovations that fuel efficiency and business growth. We deliver cloud optimization, website & mobile app development, advanced analytics, and next-gen solutions like GenAI & ML, powering you to stay ahead in a competitive digital world. Here’s why we are the go-to IT partner for businesses: -Single point of contact for all IT needs. No vendor juggling. -24/7 support and proactive monitoring for uninterrupted operations. -Cost-effective, tailored IT solutions aligned with your goals. -Cybersecurity built into every solution. -Decades of expertise trusted by Australia’s most respected businesses. Ready to simplify your IT and grow your business? Visit our website or contact us at hi@technowand.com.au

Company details

IndustryIT Services & IT Consulting
Company size11-50

Links

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Job description

Job Description

  • Business: Technowand
  • Looking For: IT Support Technician - Level 2 position (Part-Time) (Canberra Dickson ACT)
  • Contact: Tasman Sindel  on 02 6100 2135

The successful candidate will enjoy performing the following tasks on a daily basis:

  • Remote and onsite user support and assistance;
  • Daily systems maintenance and performance checks;
  • Backup checks and remediation;
  • Desktop device installation, configuration and support;
  • Liaison with 3rd party vendors; and Travelling to client sites to provide technical assistance.

In addition:

  • You must be an Australian Citizen
  • You must hold a valid Australian driver's license;
  • Have unrestricted access to your own vehicle; and
  • Some weekend and after hours work maybe required.

Job benefits and perks:
The right candidate will enjoy the following benefits:

  • An excellent salary;
  • A technical training program; and
  • The opportunity to progress in a growing business Work Eligibility: The candidate can work permanently with no restriction on hours (Preferred)

Expected Start Date: ASAP

Qualifications

Skills and experience: To be successful in this role, you will demonstrate the following attributes:

  • Experience in a Level 1 or Level 2 IT Support role;
  • Strong knowledge of Microsoft operating systems, and applications, networking, general software and hardware, and
  • Active Directory; Installation and configuration of PCs, thin clients, servers and network equipment;
  • Excellent verbal and written communication skills;
  • A strong customer focused approach;
  • A strong work ethic; A great team player; and
  • A positive "can do" attitude.
  • Diploma or higher level study in ICT recommended.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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