Customer Success Officer (Freelance) - Philippines

Company Description

We are looking for talented and driven individuals to join our fast-growing team.

Epicareer is a fast-growing start-up company that aims to deliver products that solve job finding problems using Artificial Intelligence (AI) technology. So we can help to make job finding easier for everyone.

We are result-oriented and welcome a fail-fast mentality, ever willing to try out fresh ideas. We encourage a spirit of collaboration, celebrate the success of our colleagues, and practice picking each other up when we inevitably fall. We frown upon office politics, self-centeredness, and discrimination. Bureaucracy slows down many companies, so here we built one that practices simple, lean, and efficient processes.

Last but not least, we define success based on the value we create for our users. Join our mission to give a fair opportunity for everyone to have a better career!

Job Description

• Build strong relationships with users, understanding their needs and objectives. 
• Provide proactive support and guidance to users, ensuring they derive maximum value from our products and services. 
• Conduct regular check-ins with users to assess their satisfaction levels and identify areas for improvement. 
• Collaborate with cross-functional teams to resolve user issues and ensure timely and effective solutions. 
• Identify upsell and cross-sell opportunities within the user base. 
• Maintain accurate user records and update relevant information in the CRM system.
• Stay up to date with industry trends and best practices to effectively advise users on optimizing their success.

Qualifications

• Proven experience as a Customer Success Officer or similar customer-facing role. 
• Excellent communication and interpersonal skills. 
• Strong problem-solving and analytical abilities. 
• Ability to multitask and manage multiple user relationships simultaneously. 
• Familiarity with CRM software and customer success management tools. 
• Self-motivated, proactive, and able to work independently. 
• Flexibility to adapt to changing priorities and handle a fast-paced environment.
• Fluency in Tagalog and English, both oral and written, with the ability to effectively communicate and translate between the two languages.

Additional Information

• Submit your application by attaching your resume, and portfolio (optional). 
• We will process your application during working days (Mon - Fri). 
• You will receive an email confirmation about your application status (accepted or rejected)