Logo for Exceptionly

Customer Success Specialist

Role overview

Qualifications

  • Commerce/Marketing/Business Admin. graduate
  • Excellent communication and negotiation skills
  • Fluent English speaking and Strong, professional written and verbal communication skills
  • Positive attitude, detail and customer oriented with good multitasking and organizational ability

Responsibilities

  • Managing our active accounts and ensuring they get the best out of Exceptionly
  • Acting as the point of contact for clients
  • Identifying potential new clients and running outreach campaigns with an experimental mindset
  • Monitoring and reporting weekly sales performance

Key facts

Hard skills

Other skills

  • Negotiation
  • Communication
  • Problem Solving
  • Time Management
  • Detail Oriented
  • Multitasking
  • Organizational Skills
  • Critical Thinking

About the company

Exceptionly logo

Exceptionly

  • Staffing & Recruiting
  • 201–500
We find, test, and deliver software talent for a direct hire. Exceptionly is built to revolutionize the software talent industry by leveraging its unique big data set of 2 million hands-on tested software engineers from 175 countries. Exceptionly invests in its enterprise-level talent acquisition engine and offers a platform as a service for providing both quality and volume of tested remote software engineers for businesses around the world. Exceptionly’s mission is to enable 100% of the technology talent capital for highly skilled remote talent around the world. We help businesses go beyond their zip codes for hiring the best of the best and leverage their talent budget in full. Exceptionly Inc is a remote-first company.

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

This is a remote position.

Exceptionly revolutionizes the software industry by eliminating outsourcing companies and directly matching talent with technology companies. Thanks to the remote work revolution, we observe the impacts of highly skilled software engineers worldwide getting paid up to 3x better and thriving with extraordinary professional challenges.


Our Commitment to You

  • Only full-time, 100% remote jobs.
  • Career coaching and full-time remote job continuity.


We are looking for a customer success specialist  to join a fast growing team.

  • Managing our active accounts and ensuring they get the best out of Exceptionly.

  • Acting as the point of contact for clients.

  • Identifying potential new clients and running outreach campaigns with an experimental mindset.

  • Using Hubspot, Google Drive, Linkedin and other tools on a daily basis.

  • Running regular check-in calls with our past and active clients

  • Monitoring and reporting weekly sales performance

  • Handling budgets and client invoices.



Requirements

  • Commerce/Marketing/Business Admin. graduate.

  • Excellent communication and negotiation skills.

  • Fluent English speaking and Strong, professional written and verbal communication skills.

  • Demonstrable social networking experience and social analytics tools knowledge

  • Knowledge of online marketing and good understanding of major marketing channels

  • Proven working experience as project manager

  • Positive attitude, detail and customer oriented with good multitasking and organizational ability

  • Critical thinker and problem-solving skills

  • Good time-management skills

  • Social Media Strategist using social media for brand awareness and impressions

  • Hands on online sales (Preferred SaaS)



Benefits

  • 100% remote.
  • Payment in US Dollars 

Related jobs

See all Customer Success Manager jobs