VoIP Softswitch & NOC Technician & Delivery (India)

This is a remote position.

Signalmash is a telecommunications provider delivering high-quality voice services and carrier-grade solutions. We’re looking for an experienced VoIP Softswitch & NOC Technician to join our technical operations team in India.

In this role, you’ll be at the core of our voice infrastructure, managing our Class 4 softswitch platform, establishing and maintaining carrier interconnections, and ensuring network performance and reliability during US business hours.

What You’ll Do

• Configure and manage Class 4 softswitch routing, including LCR optimization and traffic management
  

• Configure and maintain billing and rating systems for accurate call processing and invoicing
  

• Set up and manage interconnections with customers, carriers, and vendor partners
  

• Analyze PCAPs using Wireshark/tcpdump to diagnose call quality, routing, and protocol issues
  

• Monitor system performance, capacity, and call quality through NOC tools
  

• Create, manage, and resolve trouble tickets, coordinating with customers and vendors
  

• Test and validate new routes and trunks for correct call flow and audio quality
  

• Troubleshoot SIP signaling, media path, codec, and connectivity issues
  

• Maintain detailed documentation of configurations, network diagrams, and interconnection specs
  

• Respond to alerts/alarms to minimize disruptions and maintain SLAs
  

• Participate in on-call rotation for 24/7 coverage
  

Requirements

• 2+ years hands-on experience with Class 4 softswitch platforms
  

• Experience with PeerEdge by 46 Labs strongly preferred, or similar platforms (SipNav, DeNova Labs, Veriswitch, FreeSWITCH, Kamailio, OpenSIPS)
  

• Proven experience configuring routing, billing, and rating systems
  

• Strong understanding of VoIP protocols: SIP, RTP, RTCP, SDP
  

• Proficiency with packet capture/analysis tools (Wireshark, tcpdump)
  

• Solid understanding of TCP/IP, UDP, networking fundamentals, and QoS
  

• Experience diagnosing codec issues, latency, jitter, and packet loss
  

• Familiarity with firewalls, NAT traversal, and SBCs
  

• Experience with NOC ticketing systems and procedures
  

• Strong documentation habits and attention to detail
  

• Excellent written and verbal English communication
  

• Ability to work independently and handle multiple priorities
  

Preferred

• Experience with CDR analysis and fraud detection/prevention
  

• Knowledge of SS7, ISUP, or TDM-to-IP gateways
  

• Scripting (Python, Bash, or similar) for automation
  

• Relevant industry certifications (Cisco, Juniper, VoIP-specific)
  

• Experience in a carrier / wholesale telecom environment
  

Benefits

• Competitive salary and comprehensive benefits
  

• Fully remote role aligned with US business hours
  

• Work on carrier-grade, cutting-edge VoIP infrastructure
  

• Collaborative team with strong telecom expertise
  

• Clear growth path and opportunities for skill development
  

• Direct impact on critical communications services