Field Service Technician - Edmonton AB

Job Description

Position Summary 

Reporting to the
Operations Manager, Canada, the individual in the Field Service Technician role is responsible for servicing and maintaining all CLEANTEK equipment. The Field Service Technician is fully and solely responsible for the client sites assigned to them. This role has a high degree of control and authority in managing equipment on client sites.  

This is a dynamic role that will evolve to fit the needs of a quickly growing company. The incumbent will be a highly motivated and effective problem solver with a strong focus on customer service. The individual will thrive in a fast-paced and highly technical environment.  

DUTIES AND RESPONSIBILITIES 

• First point of contact when customer receives equipment 

• All service calls and client requests must be answered immediately within your area (weekends, evenings and holidays are not exempt) 

• Responses to all service calls and client requests must be made on site within 24 hours   

• Supporting documentation following all service calls and site visits is required. Documentation includes but is not limited to: equipment inspections, deployment sheets, transportation sheets, JSA’s/ safety documents, updating customer contact information, and updating sales team  

• Submit daily reporting on assets and asset’s performance 

• Monitor “Fleet Complete” to determine health of equipment on site  

• Train customers (all shifts) on the proper use of the equipment and maintenance 

• Bi-weekly site visits are required for equipment maintenance; this schedule is managed independently with the expectation that assets are managed in accordance with the company’s policies and customer satisfaction is maintained 

• When required to transport equipment with company assets, you will be responsible for securing loads and verifying safe transport with all required documentation verified 

• Provide on-site service of equipment, discussing issues with consultant, inspecting equipment and troubleshooting all issues  

• Participate in special projects as required 

• Responsible for the maintenance of tools and company equipment (including but not limited to company vehicle, computers, voltmeter, field kit, etc.)  

• Foster professional relationships with clients, external vendors, and consultants 

• Understand client’s equipment needs and identify potential up-sale opportunities  

• Adhere to all safety requirements both internal and external 

• Promote and maintain the organization’s brand image by keeping your appearance, work area and vehicle tidy. 

Specific Knowledge, Skills and Abilities 

• Must be knowledgeable of current safety regulations (including client’s sites)  

• Basic knowledge of: AC/DC electrical systems, hydraulic systems, engine maintenance (oil changes, changing air filters, replacing fuel pumps, etc.) 

• Experience with hand tools, drills and volt meters  

• Work with a high degree of independence; must be a self-starter  

• Strong communication and interpersonal skills.  

Education, Training, and Experience 

• Minimum high school diploma or equivalent required 

• Some electrical and/or mechanical training preferred  

• Previous experience in Oil & Gas industry preferred  

• TDG, First Aid, H2S, WHMIS/GHS Tickets an asset.  

Special Conditions of Employment 

• Valid driver’s license without restrictions 

• Occasional lifting and standing  

• Flexibility to work over-time as needed 

• As part of the on-going training, you will be expected to support the service department (Calgary/Clairmont), to increase your knowledge of CLEANTEK’s equipment.