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Business Operations Virtual Assistant

Neptune

Role overview

Qualifications

  • Fluent English (C2) in both written and spoken form
  • At least 1 year of experience working with foreign clients
  • Detail-oriented and organized, able to prioritize and meet deadlines
  • Proactive and reliable with a willingness to learn and suggest improvements

Responsibilities

  • Build and document systems that streamline operations
  • Manage client communications, inboxes, calendars, and reminders
  • Own entire project workflows from start to finish
  • Research and implement tools or solutions

Key facts

Hard skills

Other skills

  • Research
  • Communication
  • Proactivity
  • Detail Oriented

About the company

Neptune logo

Neptune

Retail – Furniture & Home Furnishings

Neptune - Kitchens and interiors, designed with timeless style and enduring quality—built to last a lifetime. At Neptune we believe that good design never grows old, and that's why we’re on a mission to make furniture that lasts for 100 years and beyond. We first started out in 1996 and now have over 35 stores across the UK and Europe. As we continue to grow, we’re always on the lookout for great people to be part of our journey. Just as we believe good design improves our customers’ lives, so our workspaces are designed for the wellbeing of our employees. Our unique support office in Blagrove, Swindon is both a hive of activity and a beautifully decorated, tranquil environment. We’re fortunate to have our own warehouse, distribution, and production teams, based at our support office and a short distance away at our second location, Groundwell. We are nothing without our stores, which reach from Hove up to York – and across the channel. Each one is home to its own dedicated team, who maintain stunning surroundings for both staff and customers. Whether you’re based in Blagrove, at Groundwell, or in one of our stores, you will always feel connected to the wider Neptune team. Bringing lots of different viewpoints and experiences under one roof is key to our success, so we welcome applicants from all backgrounds. Employee benefits include discounts across our collections, generous holiday to rest and recharge, and access to exclusive Perkbox offers. View our current vacancies at https://www.neptune.com/pages/careers

Company details

IndustryRetail – Furniture & Home Furnishings
Company size501-1000

Links

Website LinkedIn See all jobs

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Job description

THIS IS A FULL-TIME REMOTE WORK

Join Neptune as our newest Business Operations Virtual Assistant (VA)! You will focus on operational and administrative support such as building systems, managing workflows, and keeping clients organized, with opportunities to grow into other skill areas.

If you are proactive, detail-oriented, and excited to think like a consultant while executing like a professional, we would love to meet you.

About Neptune

Neptune is a fast-growing Virtual Assistant agency that helps busy business owners reclaim their time by taking care of their backend tasks.

We are people-first, fast-moving, and focused on long-term growth for both our clients and our team.

Responsibilities
Build and document systems that streamline operations
Manage client communications, inboxes, calendars, and reminders
Own entire project workflows from start to finish
Research and implement tools or solutions
Handle contracts, invoices, and follow-ups
Perform research and outreach tasks
Learn and adapt to new tools quickly
Communicate confidently across platforms (video, chat, email, etc.)
Stay organized, proactive, and solutions-focused
Be open to learning creative tasks such as web design, video editing, or graphic design, as well as other skills depending on client needs

Requirements
Core Skills and Experience
- Fluent English (C2) in both written and spoken form
- At least 1 year of experience working with foreign clients
Or a well-rounded communicator who can:
- Clarify instructions effectively
- Proactively flag challenges or roadblocks
- Provide timely updates and status reports
- Stay highly responsive across platforms

Work Style and Mindset
- Detail-oriented and organized, able to prioritize and meet deadlines
- Proactive and reliable with a willingness to learn and suggest improvements
- Professional and committed with a strong work ethic and consistent attendance
- Tech-savvy and comfortable learning new platforms

Equipment and Setup
- Laptop or desktop for client tasks
- Stable internet connection with a backup option
- Backup power supply in case of outages

Availability
40 hours per week

Benefits
- Competitive Pay: We pay between $600 and $1000 per month plus 13th Month Pay
- 24 Days Paid Time Off per Year
- Flexible Work Hours with overlap as needed by clients
- Unlimited Online Learning
- Supportive Team Culture

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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