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Operations Customer Expert (Remote in Lissabon) | Fintech | 1500 Welkombonus

Sven

Role overview

Qualifications

  • Good communication skills (NL + ENG is a plus)
  • Customer-oriented mindset and problem-solving ability
  • Interest in fintech/banking is a plus
  • Flexible availability (24/7 shifts)

Responsibilities

  • Answer questions about banking, investments, and accounts
  • Support customers via phone, email, and chat
  • Resolve issues (payments, cards, app issues)
  • Escalate complex cases to internal teams

Key facts

Hard skills

Customer Centricity Banking Services

Other skills

  • Customer Service
  • Problem Solving
  • Communication
  • Physical Flexibility
  • Teamwork

About the company

Sven logo

Sven

Empowering a new way to work, travel and live on the go through our innovative technology. Sven Jobs – Available Now In NSW, QLD and VIC! One complete digital solution to solve casual staffing challenges. We have digitised the end-to-end flow, and handle everything from finding, vetting and onboarding workers to shift management, statutory compliance and payroll. Post a shift in minutes and be automatically matched with workers that fit your job requirements. Sven is the employer, so we look after everything from calculating applicable breaks, minimum wage requirements, entitlements and allowances for workers. Solve your casual hiring, HR & payroll headaches with Sven Jobs. Sven Travel – Available Now! With on-demand tour, activity and package bookings, travellers can explore the world on their own terms. We make it easy to find the best deals on travel and accommodation so travellers can focus on having the time of their lives. Sven Money – Coming soon. A dedicated wallet, including a virtual card. At home or abroad, our smart technology, digital wallet, and virtual debit card give travellers, students, and workers greater flexibility in managing their money. Sven Mobile – Coming soon. Simple, fast, affordable mobile plans with flexible monthly contracts, great international rates, and BYO number options. Sven Cover – Coming soon. Simple and flexible travel insurance policies that can be purchased, extended and claimed online from anywhere in the world.

Company details

Company size51 - 200

Links

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Job description

Operations Customer Expert (Remote/Hybrid in Lissabon) | Fintech | Inclusief Relocation

Salaris:  €1.384 bruto p/m + bonus + benefits
Locatie: Lissabon (remote start hybride)
Internationale carrière | Fintech | Doorgroeimogelijkheden

Waarom deze job NU interessant is

Wil jij werken voor een snelgroeiende fintech speler in Europa? In deze rol help je klanten met hun financiële toekomst, terwijl jij zelf een internationale carrière opbouwt in Portugal.

Perfect voor starters én ervaren customer service professionals
Inclusief betaalde training & doorgroeikansen
Werken in een internationale, dynamische omgeving

Wat ga je doen?

Als Operations Customer Expert ben jij het eerste aanspreekpunt voor klanten en zorg je voor een top service ervaring:

  • Beantwoorden van vragen over bankzaken, investeringen en accounts

  • Ondersteunen via telefoon, e-mail en chat

  • Oplossen van problemen (betalingen, kaarten, app issues)

  • Complexe cases escaleren naar interne teams

  • Werken volgens compliance & kwaliteitsrichtlijnen

Jij maakt het verschil in de klantbeleving.

Wat breng jij mee?

  • Goede communicatieskills (NL + ENG is een plus)

  • Klantgerichte mindset & probleemoplossend vermogen

  • Interesse in fintech / banking is een pré

  • Flexibel inzetbaar (24/7 shifts)

  • Teamplayer met verantwoordelijkheidsgevoel

Wat krijg jij?

Bruto maandsalaris €1.384
Maaltijdvergoeding (€7/dag)
Bonusmogelijkheden (performance-based)
Zorgverzekering vanaf dag 1
Vakantie- & kerstbonus (extra salariscomponenten)
Mogelijkheid tot huisvesting via werkgever
Volledig betaalde training 

Training & onboarding

  • Intensieve training (tot 20 werkdagen)

  • Product- & systeemtraining

  • Coaching on-the-job

  • Direct contract na succesvolle afronding

Sterke onboarding = snelle groei in je rol

Werktijden & flexibiliteit

  • 40 uur per week

  • Roterend rooster (ma–zo, 24/7)

  • Start remote later hybride werken

Werken in Lissabon

  • 22 vakantiedagen per jaar

  • Internationale werkomgeving

  • Leven in één van Europa's populairste steden

Klaar voor jouw volgende stap?

Solliciteer vandaag nog en start jouw internationale carrière in fintech.

Klik op Solliciteren en wij nemen binnen 24 uur contact met je op.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

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