Virtual Assistant – Ecommerce

We are looking for Virtual Assistant that specializes Dropship Order Processing & EDI Account Management

Work Type: Full‑Time, Remote
Department: Operations

About the Role

We are seeking a detail‑oriented Operations VA to manage daily dropship order processing, EDI account maintenance, tracking, returns processing, and partner communication. This role requires strong organizational skills, accuracy, and the ability to manage high‑volume transactional tasks.

Key Responsibilities

Core Order Processing

• Process daily EDI orders for partners such as Fanatics, Rally House, HSN, Colony Brands, and additional True Commerce partners
• Process orders for non‑integrated partners (e.g., Sharper Image, QVC)
• Ensure timely acknowledgments, shipping confirmations, and invoices
• Monitor system for unacknowledged or stalled orders

Exception & Account Management

• Process cancellations and quantity modifications
• Troubleshoot EDI transmission errors
• Coordinate with trading partner account managers
• Update inventory when items go out of stock

Returns & Inventory Controls

• Monitor return logs and document all returns in Business Central
• Create and transmit EDI credit memos
• Review weekly warehouse scrap logs and update inventory
• Coordinate damaged inventory removal

Tracking & Reshipments

• Maintain tracking logs daily
• Identify late shipments, delivery exceptions, or missing scans
• Initiate reshipments as needed
• Update tracking info in partner portals

Onboarding Support

• Assist in onboarding new trading partners
• Support item uploads & configuration
• Cross‑train across all dropship accounts

Qualifications

• Experience in EDI processing preferred
• Familiarity with True Commerce or similar platforms (advantage)
• Strong attention to detail and accuracy
• Ability to manage large volumes of repetitive tasks
• Excellent communication & coordination skills
• Experience with Business Central is a plus