Customer Service Officer

About African Market Acquisition

African Market Acquisition is a premier online platform for trading premium assets across Africa. Backed by a team of experts in business brokerage, asset management, and digital platform development, we are dedicated to streamlining the buying and selling of high-value businesses, properties, and investment opportunities. Our deep understanding of the African business landscape positions us as a trusted partner for investors and asset owners across the continent.

Position Summary

We are seeking a courteous, professional, and resourceful Customer Service Officer to serve as a key point of contact for clients interacting with our platform. This role requires someone who is proactive, solutions-oriented, and passionate about providing outstanding support to users navigating asset transactions in a digital environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
  

• Guide users through platform features, registration, and listing or acquisition processes.
  

• Handle customer complaints or issues, ensuring swift resolution and customer satisfaction.
  

• Maintain accurate records of interactions, transactions, and feedback using the CRM system.
  

• Coordinate with internal teams (tech, sales, brokerage) to ensure smooth service delivery.
  

• Follow up on customer interactions to ensure problems have been resolved effectively.
  

• Support Client onboarding and educate users on how to maximize their experience on the platform.
  

• Escalate complex or unresolved issues to the appropriate department while maintaining ownership of communication.
  

• Assist in creating customer service policies, FAQs, and self-service content.
  

Qualifications and Experience

• OND/HND/Bachelor’s degree in Business Administration, Communications, or a related field.
  

• 1–3 years of experience in customer service, preferably in tech, e-commerce, financial services, or digital platforms.
  

• Strong written and verbal communication skills.
  

• Proficiency in Microsoft Office and familiarity with CRM tools (e.g., HubSpot, Zoho, Salesforce).
  

• Customer-first mindset with the ability to stay calm under pressure.
  

• Problem-solving skills and the ability to adapt to changing processes and customer needs.
  

• A basic understanding of asset trading, brokerage services, or investment platforms is an added advantage.
  

What We Offer

• A front-line role in one of Africa’s fastest-growing digital asset platforms.
  

• A collaborative and supportive work environment.
  

• Training and career development opportunities.
  

• Competitive salary with performance-based incentives.
  

• Exposure to a high-value network of businesses, investors, and professionals.