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Senior Technical Support Engineer

CENTRIC SOFTWARE INC

Role overview

Qualifications

  • Demonstrated expertise in customer-facing roles, coupled with strong software troubleshooting skills
  • Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud)
  • Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field
  • Minimum of 5 years' experience in a similar role, preferably within the technology or fashion industry

Responsibilities

  • Resolve customer queries and issues promptly, adhering to SLAs
  • Collaborate with RD, Services, Cloud Operations, and Pre-sales teams to address bugs and ensure project timelines
  • Manage complex customer accounts and understand their hardware and software setups
  • React quickly to major customer issues

About the company

CENTRIC SOFTWARE INC logo

CENTRIC SOFTWARE INC

From its headquarters in Silicon Valley, Centric Software® provides an innovative and AI-enabled product concept-to-replenishment platform for retailers, brands and manufacturers of all sizes. Centric delivers best-of-breed solutions to plan, design, develop, source, buy, make, price, allocate, sell and replenish products. - Centric PLM™ the leading PLM solution for consumer goods, optimizes product execution from ideation to development, sourcing and manufacture, realizing up to 50% improvement in productivity. - Centric Planning™ is an innovative, cloud-native, AI solution delivering end-to-end planning capabilities to maximize retail and wholesale business performance resulting in a 110% increase in margin. - Centric Pricing & Inventory™ leverages AI to drive margins and boost revenues by up to 18% via price and inventory optimization from pre-season to in-season to season completion. - Centric Market Intelligence™ is an AI-driven, market insight platform for data-informed decision-making on competitor offers and pricing as well as consumer trends and buying behavior. - Centric Visual Boards™ pivot actionable data in a visual-first orientation to ensure robust, consumer-right assortments and product offers. Centric Software is widely known for its connectivity to dozens of other enterprise systems, including ERP, DAM, PIM, e-com, and more, in addition to creative tools such as Adobe® Illustrator, a host of 3D CAD connectors and sustainability tools, such as Worldy. Centric Software’s market-driven solutions have the highest user adoption rate, customer satisfaction rate and fastest time to value in the industry. Centric Software has received multiple industry awards and recognition appears regularly in world-leading analyst reports and research. Centric Software is a subsidiary of Dassault Systèmes (Euronext Paris: #13065, DSY.PA), the world leader in 3D design software, 3D digital mock-up and PLM solutions. Visit www.centricsoftware.com.

Company details

Company size501 - 1000

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Job description

About Centric Software:

Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.

 

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

 

 

Job Title: Senior Technical Support Engineer 

Location: Remote 

 

About Centric Software: 
 
Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease. 
 
From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility.   

 

Job Summary: 

We are seeking a Technical Support Consultant to join our growing team. You will play a pivotal role, in delivering exceptional customer support and technical guidance. With a primary focus on our North America customers, you'll address their inquiries and provide efficient solutions. Given Centric Software's specialization in fashion and consumer goods technology, you'll play a critical role in empowering businesses to bring their products to market.  

 

To apply for this position please log into our website at www.centricsoftware.com.  

 

Key Responsibilities: 

 

  • Resolve customer queries and issues promptly, adhering to SLAs. 

  • Collaborate with R&D, Services, Cloud Operations, and Pre-sales teams to address bugs and ensure project timelines. 

  • Manage complex customer accounts and understand their hardware and software setups. 

  • React quickly to major customer issues. 

  • Ensure system availability and functionality for customers. 

  • Analyze complex problems and propose solutions. 

  • Establish credibility with internal and external customers. 

  • Achieve proficiency in Centric 8 software installation and functionality. 

 

Qualifications: 

  • Demonstrated expertise in customer-facing roles, coupled with strong software troubleshooting skills 

  • Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud) 

  • Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field. 

  • Minimum of 5 years' experience in a similar role, preferably within the technology or fashion industry. 

  • Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable. 

What we offer:  

  • Competitive salary and comprehensive benefits package. 

  • A dynamic and collaborative work environment within an international team. 

  • Opportunities for professional growth and skill development in a rapidly evolving industry 

 

This role is ideal for individuals eager to drive innovation and leverage cutting-edge AI technologies to enhance our product offerings at Centric Software. If you are passionate about AI/ML and possess the technical expertise to transform ideas into reality, we encourage you to apply. 

 

 

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information. 

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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