Aftermarket Sales Representative

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Job title:

Aftermarket Sales Representative - TX

Location:

Remote in Euless, TX

Reports to:

Sales Manager

The Company: Hitachi Global Air Power

At Hitachi Air Centers, you'll join a team of passionate professionals who are focused on delivering value, building lasting partnerships, and creating an outstanding customer experience. Every role contributes to our shared goal of helping our customers succeed.

Join us and be part of a team that makes a difference every day through service, expertise, and a commitment to excellence.

Our team is dedicated to helping customers maximize productivity, improve reliability, and keep their operations running efficiently. Through expert service, technical knowledge, parts support, and customized system solutions, we serve as trusted partners to businesses across a wide range of industries.

What sets us apart is our commitment to customer relationships. We don't just support equipment—we support the people and businesses that depend on it. Our teams work closely with customers to understand their unique needs, solve challenges, and deliver responsive, reliable service when it matters most.

At Hitachi Air Centers, our mission is summarized in these three basic statements:

• Provide consultive design and equipment selection support to ensure our customers’ systems are reliable and efficient

• Provide best in class field service and customer service support to those who rely on us every day to keep production up and running

• Provide the above at a competitive price

Summary of the position:

The ASR focuses on selling service, parts and rental solutions to all existing customers and prospects throughout an assigned territory. This role will serve as the primary customer-facing sales representative supporting service-related solutions, targeting compressor systems and any other contracted OEM equipment represented by the Hitachi Air Centers. In addition, the ASR will be responsible for developing new service business at existing customer locations and competitive equipment installations. This role reports to the General Manager and is based locally in the

assigned territory.

Duties and responsibilities:

• Meet or exceed assigned territory service revenue and rental sales objectives.

• Prospect new opportunities utilizing all available resources while maintaining existing customers in territory –Convert – Penetrate – Retain (CPR).

• Grow market share-focus on penetrating deeper into existing accounts and converting competitive accounts, while maintaining existing service business.

• Promote, quote and close Preventative Maintenance (PM) Agreements.

• Promote, quote and close Portable Compressor Sales and Rentals

• Identify and communicate new equipment sales leads to the appropriate Equipment salesperson.

• Understand and practice Strategic Selling principles and concepts.

• Establish rapport and maintain regular contact with existing and new customers.

• Work with Parts Coordinators, Service Coordinators and Service Managers to respond promptly to customer inquiries – ensure quick turn-around and timeliness for all customer inquiries and RFQ’s.

• Ascertain customer business needs – assess and recommend new service offering(s) or improved service level ideas (VOC initiatives).

• Maintain the highest standards of customer service – strive to meet / exceed customer expectations.

• Utilize Sales Force to support and manage customer activities, quotes, leads, etc.

• Be a key face of Hitachi Air Center locations to our customers; be professional in all interactions, communications, presentations, appearance, etc. with the customer always.

• Prepare all sales and activity reports, presentations, studies, and research as requested.

Education:

• Experience with technical product design; experience in compressed air equipment is a plus – mechanical aptitude.

• High School Diploma required

Professional experience:

• At least 2 years of experience in a technical / solution selling environment, preferably in the use and/or application of compressed air systems.

• Ability to work collaboratively with key stakeholders.

• Excellent oral & written communication skills with the ability to ask the right questions to investigate the best customer solution.

• A positive customer-focused attitude and successful interaction in a dynamic team environment is a must.

• Proficiency with MS Office software, i.e., Word, Excel, PowerPoint, and manufacturing operating systems, etc.

• Experience with SAP and CRM tools is a plus.

• Proven time management, planning and organizational skills.

• This position may require extensive travel and long hours of driving, including out-of-town sales within the designated region.

• Overnight travel may be required 3-6 nights per month for normal job duties, or longer periods of time if travelling for training.

Key behaviors:

• Excellent communication skills with strong desire for serving customers

• Excellent presentation skills

• Strong communication skills with the ability to handle inevitable objections, inspire trust and generate project enthusiasm.

• Ability to work well in a team environment.

Direct reports:

The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.