Senior Manager, Product

POSITION SUMMARY:  
The Senior Product Manager, is responsible for identifying and validating future growth opportunities for the Decision Support product line through discovery, market analysis, voice of the customer, business case development, experimentation, and new product incubation, translating insights into investment recommendations, product strategy, and scalable product solutions.  Utilizing market research and analyses, knowledge gained from voice of the customer initiatives, product financials and operational metrics, partner with leaders to define product and set strategy, develop strategic and tactical roadmaps, and lead a cross-functional team to define the business needs, financial designs, and within the technical constraints where it applies.  The leader develops and contributes to product strategy, product development, and product lifecycle management, ensuring the products are aligned to operational needs, customer priorities, organizational goals, and long-term product strategy.

ACCOUNTABILITIES:  
•    Leads the team responsible for developing/ contributing to product strategy, development and management 
•    Partners with the leaders of Customer Experience & Engagement, Marketing Research, Finance, and Operations to seek and understand the voice of the customer and promote a customer-centric culture, along with developing customer-driven solutions.  
•    Works closely with Customer Experience & Engagement, Operations, and IT, to inform the product roadmaps  
•    Collaborates with Customer Experience & Engagement, and other departments, to develop go-to-market strategies to win in targeted customer segments and create end-to-end operational plans to profitably grow and scale the business products for existing and emerging markets.  
•    Provides leadership on product development, including leading cross-functional team.  
•    Collaborates within the Product organization on strategy, road mapping and execution, including dependencies.  
•    Lead identification, evaluation, and incubation of new products, services, and capabilities that expand and advance the Decision Support product line.
•    Develop and validate concepts for emerging offerings through customer discovery, pilot programs, business case development, and market testing.

Core Functional Competencies:
•    Product Development & Roadmap Planning:  Develop and manage the product roadmap, prioritizing features and initiatives based on market analysis, user feedback, and business objectives, and work with teams to deliver. 
•    Team Leadership:  Lead and mentor a team of product managers, fostering a collaborative and high-performing environment.  Initial team Product Managers and Business Analysts.  
•    Cross-Functional Collaboration:  Work closely with IT, operations, finance, analytics, Legal/QRA, marketing, sales, and other teams to ensure seamless product development and launch.   
•    Market Research and Analysis:  Partner with the EAI team for market research, analyze user feedback, and monitor key performance indicators (KPIs) to identify opportunities and challenges.   
•    Go-to-Market Strategy:  Collaborate with marketing and sales teams to develop and execute go-to-market strategies.    
•    Performance Monitoring:  Track and analyze product performance, identifying areas for improvement and optimization.   
•    Finance and P&L:  Financial acumen at enterprise and product levels.  Ability to guide financial analysis and forecast/project decisions to go-forward financials.  
•    Change Management:  Advanced skills to partner, influence, educate and inspire both internally and externally.  

Critical Skills: 
•    Strategic Thinking: Ability to develop and articulate a compelling product strategy.   
•    Leadership and Management: Proven ability to lead and motivate a team of product managers, overall cross-functional team, and customers.  
•    Communication Skills: Excellent written and verbal communication skills to effectively communicate with various stakeholders.   
•    Product Development Expertise: Strong understanding of the product development lifecycle and best practices, including Discovery.  
•    Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.   
•    Problem-Solving: Ability to identify and resolve complex product-related issues.   
•    Collaboration and Influence: Ability to work effectively with cross-functional teams and influence decision-making.   
•    Adaptability: Ability to adapt to changing market conditions and product requirements.   
•    Customer Focus: Deep understanding of user needs and the ability to translate them into product requirements.  

REQUIRED QUALIFICATIONS: 
Knowledge of: 
•    Proven leader who understands healthcare/biopharma products and services and is experienced at influencing internal teams (Finance, IT, sales, marketing, operations) and developing product strategies, roadmaps and product management.  
•    Demonstrated leadership in product development.  
•    Product management methodologies, business case development, pricing strategies.  

Ability to: 
•    Work with broad cross-functional teams with ability to sell ideas and plans to internal constituencies, executives, customers, and partners.  
•    Build transformational product strategies/ roadmaps 
•    Effectively lead and grow a product management and cross-functional product development teams, including large technology initiatives.  
•    Leverage an entrepreneurial mindset and instill this in others.  
•    Lead in an innovative and changing environment with the objective of testing, learning and iterating to continually improve products and services.  
•    Effectively work with all levels of the organization.  
•    Keep an external-focus and become the go-to for market insights and opportunities.  
•    Must have excellent interpersonal skills – can rapidly connect with people – plus the ability to establish credibility among various external and internal constituencies.  
•    Demonstrated record of success in identifying new issues, trends and opportunities driven by data and customer insights.  

Education and/or Experience: 
•    BA or BS in business, management, healthcare or related discipline desired.  
•    Minimum 5-7 years of directly related work experience, within the healthcare industry
•    2-4 years of experience leading teams
•    Demonstrated experience working effectively and leading cross-functional teams in a matrix environment.  
•    Experience leading innovation/ new product initiatives from idea through launch.  

PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration) 
•    Pharma, Clinical, biotech industry with major points for knowledge of cellular therapy market.  
•    Salesforce, Supply Chain, Personalization experience.  
•    P&L ownership.  
•    Platform development experience.  
•    MBA  
•    Experience leading AI roadmaps