Dutch Client Success (Remote)

Dutch Customer Service Specialist

Description

Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.

Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.

Customer Service: Deliver high-caliber customer service for their requests including delivery, warranties, and refunds.

Sales Support: Provide support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Requirements

• Experience in Customer Service preferred but not mandatory
• Ability to resolve customer concerns and create a seamless customer experience.
• Soft Skills, advanced Active Listening and Engagement
• Confident, adaptable and Empathetic
• Pleasant and positive attitude
• Curious and solution-oriented
• A B2 minimum in English
• All document to work in Greece as no sponsorship would be provided for this position

Benefits

• Competitive salary
• Multicultural environment
• Evolution and relocation possible
• Relocation package : 2 weeks hotel accommodation + Flight ticket; airport pickup & real estate agency fee

To apply or know more about the position please contact me at mark.bishay@cbtalents.com