Were Hiring! Customer Support Advisor (German + English Speaker)

Remote, Türkiye | Full-Time

Are you passionate about helping customers and solving problems?
Do you speak German at C1+ level and want to work in a dynamic international environment?

We are looking for a Customer Support Advisor to assist users of a major global digital platform across multiple support channels.

About the Role

As a Customer Support Advisor, you will support users with:

Technical questions
Account and login issues
Subscription-related inquiries
Content or service guidance

Support is delivered through a combination of Calls, Chat, Email, and Social Media.
(You will not handle two live or two offline channels at the same time.)

This is a remote position, open to candidates based anywhere in Türkiye.

Equipment Provided

We provide everything you need to succeed:
Laptop
Monitor

Language Requirement

German C1+ level

Support Channels

Live Support:
Chat
Voice Calls

Offline Support:
Email
Social Media

To support Social Media channels, an internal assessment is required.

Training & Assessments

Training:
10 business days
Delivered online

Compensation & Benefits

Net Salary: 33,000 TL
Quality Bonus: 10%
Meal Allowance (Pluxee): 4,500 TL
Private Health Insurance: Mapfre ÖSS

Ready to join us?

If youre a motivated German-speaking professional looking to grow your career in customer support, wed love to hear from you!

Send your CV or contact us for more information.