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Tech Support Agent Cloud Solutions (Italian, Polish, Czech, Hungar or Spanish)

Role overview

Qualifications

  • Fluent in one of the following: Italian, Polish, Czech, Hungarian or Spanish
  • C1-C2 level English
  • Prior experience in tech support, Cloud Solutions or similar

Responsibilities

  • Provide first-level technical support to B2B or B2C clients using cloud-based tools and platforms
  • Troubleshoot technical issues and guide users through solutions via chat, email or phone
  • Collaborate with engineering and product teams for escalations and improvements
  • Create and improve internal documentation and client-facing FAQs

Key facts

Other skills

  • Troubleshooting (Problem Solving)
  • Communication
  • Problem Solving
  • Teamwork

About the company

Velenosi & Meredith Consulting logo

Velenosi & Meredith Consulting

Company details

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Job description

We are hiring tech-savvy professionals already based in Spain for full-remote technical customer support roles, specializing in cloud-based platforms and SaaS solutions. This is a great opportunity to join an international team under a permanent Spanish contract.

Position Details:

  • Language requirements: Fluent in one of the following Italian, Polish, Czech, Hungarian or Spanish plus English C1-C2
  • Contract type: Permanent (contrato indefinido)
  • Work model: 100% remote (you must already reside in Spain)
  • Field: Technical Customer Support cloud services, SaaS, digital tools, and similar
  • Schedule: Monday to Friday (no night shifts)
  • Training: Fully paid

Your Responsibilities:

  • Provide first-level technical support to B2B or B2C clients using cloud-based tools and platforms
  • Troubleshoot technical issues and guide users through solutions via chat, email or phone
  • Collaborate with engineering and product teams for escalations and improvements
  • Create and improve internal documentation and client-facing FAQs

What We Offer:

  • Competitive salary with performance-based bonuses
  • Permanent contract under Spanish labor law
  • Full remote flexibility
  • Career development within international tech companies
  • Access to technical certifications and continuous learning

Who Were Looking For:

  • You are already living in Spain
  • You speak one of the listed languages natively and have C1-C2 level English
  • You have prior experience in tech support, Cloud Solutions or similar

To apply, send your CV to
marco.velenosi@cbtalents.com
WhatsApp: +39 334 619 6398

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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