Logo for WNS Global Services SA

Healthcare Specialist (USRN) - Metro Manila

WNS Global Services SA

Role overview

Qualifications

  • Active PRC and USRN License with 2 years Bedside Experience
  • At least 2 years Triage Phone handling experience
  • Preferably with ER / OR / Medical Surgical / UR / UM / Triage / ICU / Hemodialysis experience
  • Excellent verbal/written communication skills

Responsibilities

  • Making outbound calls to healthcare providers
  • Accepting inbound calls from healthcare providers
  • Answering questions about participation requirements
  • Assisting with registration, login, and assessment completion

Key facts

Hard skills

Healthcare Industry Knowledge Hospital Experience Medical Practice Experience Triage Hemodialysis

Other skills

  • Communication

About the company

WNS Global Services SA logo

WNS Global Services SA

Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as a leader in business and operational transformation, partnering with globally leading companies to deliver best-in-class BPM services within their respective industries. Today our South African footprint includes spans across all major cities in the country, this gives our clients the freedom to choose a location best-suited to their strategic business objectives. We have won numerous industry awards by delivering world-class Business Process Management (BPM) services to major local and international players in the telecommunications, financial services and insurance, travel and leisure,retail and utilities industries – some of our clients are among the biggest local and international players in their respective fields. Listed on the New York Stock Exchange (NYSE: WNS), WNS (Holdings) Limited has more than 57 000 employees operating across 60 delivery centers in 16 countries, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. WNS manages the operations of more than 450 clients, many on the Fortune 500 list, across nine industry verticals. DIFFERENTIATORS Proven operational delivery in SA since 2003,State-of-the-art facilities and infrastructure, Robust recruitment model and talent pipeline, Workforce flexibility, Flexible partnership approach, Competitive and innovative pricing models, Continual improvement initiatives. SOLUTIONS Customer Experience Services Finance & Accounting Procurement Solutions Human Resource Outsourcing Analytics Legal Process Outsourcing Enterprise Information Technology Transformation Solutions Risk Management We respect your right to privacy and therefore aim to ensure that we comply with the legal requirement of the POPI Act which regulates the manner in which we collect, process, store, share and destroy any personal information which you have provided to us. https://www.wns.co.za/popia-privacy-policy

Company details

Company size1001 - 5000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

The Site CSR is primarily responsible for making outbound calls to and accepting inbound calls from healthcare providers to answer questions about the requirement to participate, assistance with registration and login, assessment completion and questions regarding scoring results.

Qualifications

  • Active PRC and USRN License with 2 years Bedside Experience.
  • At least 2 years Triage Phone handling experience
  • Preferably with ER / OR / Medical Surgical / UR / UM / Triage / ICU / Hemodialysis experience
  • Excellent verbal/written communication skills, including the ability to handle interactions with facility personnel and providers in a professional manner.
  • Good knowledge in Healthcare or Medical domain
  • Willing to work on shifting schedule - night and graveyard shift
  • Willing to work on holidays / weekends
  • Can start ASAP

Additional Information

Benefits and Company Perks:

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO Coverage from Day 1, including your dependents
• Skills Training opportunities
• Paid Leaves
• Annual appraisal

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

HR Specialist Related jobs

Other jobs at WNS Global Services SA

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.