Logo for Motive

Senior Technical Support Engineer - Spanish

Role overview

Qualifications

  • Bilingual: Fluent in speaking Spanish and English (US)
  • Skilled in written communication (both Spanish and English)
  • 2 -3 years of experience in Customer Support, technical support, or software development, preferably in customer-facing roles.
  • Familiarity with the software development process and tools for a SAAS based product.

Responsibilities

  • Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and customer experience.
  • Resolve support issues related to Motive's products.
  • Investigate the source of errors or bugs using the available data and tools.
  • Provide constructive feedback to Tier 1 agents for training purposes and assisting with technical questions.

Key facts

Other skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Relationship Building

About the company

Motive logo

Motive

Internet of Things (IoT) Platforms

Motive builds technology to improve the safety, productivity and profitability of businesses that power the physical economy. We serve more than 120,000 businesses, across a wide range of industries including construction, field service, agriculture, trucking and logistics, delivery, and more. At Motive, we are committed to building a company that creates products customers love and fostering a culture that enables people to do their best work. We are looking for people from all backgrounds who want to make an impact on the millions of businesses that power the physical economy. Please visit gomotive.com or email us at feedback@gomotive.com for more info.

Company details

Company typeLarge
IndustryInternet of Things (IoT) Platforms
Company size1001 - 5000

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role: 

Technical Support Engineers manage, track, diagnose, troubleshoot, and identify root causes for customers in Technical Support. They also train, educate, assist, and provide guidance to other employees within Support and across the company, as needed. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends, and understand the magnitude and scope of the issues before escalating directly to the Technical Lead/Engineering. As a bilingual Technical Support Engineer, you will be responsible for providing support in both Spanish and English.

What You’ll Do: 

  • Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and customer experience.
  • Resolve support issues related to Motive's products.
  • Investigate the source of errors or bugs using the available data and tools. Report inconsistencies and bugs to the Technical Lead/Engineering through Jira.
  • Assess the impact and prevalence of issues by analyzing the data to determine the root cause.
  • Utilize tools developed by the engineering team to modify erroneous user/driver data for resolving technical support issues.
  • Providing constructive feedback to Tier 1 agents for training purposes and assisting with technical questions
  • Build trusting relationships with customers by communicating openly and interactively over the phone, chat, and email.

What We’re Looking For: 

  • Bilingual: Fluent in speaking Spanish and English (US)
  • Skilled in written communication (both Spanish and English)
  • 2 -3 years of experience in Customer Support, technical support, or software development, preferably in customer-facing roles.
  • Familiarity with the software development process and tools for a SAAS based product.
  • Candidate must possess technical knowledge/troubleshooting skills, and a willingness to learn and excel
  • The candidate should be able to perform an in-depth root cause analysis
  • Basic knowledge of SQL and Python is a plus

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
Β·

Technical Support Engineer Related jobs

Other jobs at Motive

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.