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Field Service Engineer, LCMS

Lighthouse Lab Services

Role overview

Qualifications

  • 5-7 years of direct, hands-on field service experience with SCIEX LCMS systems
  • Experience servicing Shimadzu and/or Waters LCMS platforms is highly desirable
  • Associate degree or higher in Engineering, Instrumentation, Chemistry, Clinical Laboratory Sciences, or a related technical field preferred
  • Demonstrated expertise in troubleshooting, diagnosing, repairing, maintaining, and performing preventive maintenance on LC-MS instrumentation

Responsibilities

  • Perform complex on-site service and repair tasks, including installation, preventive maintenance, troubleshooting, and calibration of immunoassay instruments
  • Provide remote phone support and onsite troubleshooting and maintenance guidance to internal team members and clients
  • Maintain a high level of customer satisfaction by ensuring prompt response, clear communication, and technical excellence
  • Document service calls accurately in the CRM system

Key facts

Hard skills

InstaLOD Camera Calibration

Other skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Mentorship
  • Communication
  • Problem Solving
  • Collaboration

About the company

Lighthouse Lab Services logo

Lighthouse Lab Services

As the nation’s leading end-to-end, full-service medical laboratory consulting and recruiting firm, Lighthouse Lab Services is committed to making quality lab testing more accessible. From setting up CLIA labs and making sure they pass inspection to ensuring those labs are fully staffed and supplied, we offer laboratories a way to accelerate their success. Our team of 270+ professionals has the expertise to help our clients’ labs operate smoothly so they can continue supporting their communities. Our desire to help support communities goes beyond the medical lab industry, however. Philanthropy is built into our brand. As a “Give Back” company, we have pledged to donate $50,000 of our profit annually to non-profits like Water for Good, and we provide our employees with volunteer time to serve in their local communities. For more information, visit our website below.

Company details

Company size51 - 200

Links

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Job description

Field Service Engineer, LCMS
Location: 80% travel - East Coast, Midwest, Texas
Compensation: $42-48/hour + benefits

Lighthouse Lab Services helps organizations build, operate, optimize, and grow high-performing laboratories. We value collaboration, community, quality, and innovation, and we’re committed to delivering exceptional service to our clients and patients ultimately impacted by our work. As we continue to grow, we're building a team of talented people who have the opportunity to make a meaningful impact. 

Position Overview
We are seeking a Field Service Engineer, LCMS with 5-7 years of direct, hands-on field service experience with SCIEX LCMS systems is required. Experience servicing Shimadzu and/or Waters LCMS platforms is highly desirable.

Key Responsibilities
  • Perform complex on-site service and repair tasks, including installation, preventive maintenance, troubleshooting, and calibration of immunoassay instruments and associated automation.
  • Provide remote phone support and onsite troubleshooting and maintenance guidance to internal team members as well as for clients.
  • Serve as a senior point of contact for escalated technical issues and provide mentorship to junior FSEs.
  • Maintain a high level of customer satisfaction by ensuring prompt response, clear communication, and technical excellence.
  • Coordinate and provide offsite and onsite installations of equipment.
  • Document service calls accurately in the CRM system
  • Evaluate and advise on laboratory space and upfitting requirements appropriate for selected instrumentation across client laboratories.
  • Coordinate with and advise on vendors providing services for instrumentation.
  • Maintain appropriate inventory of parts and tools to support efficient service delivery.
  • Leading the tracking and completion of projects as directed.
  • Completes all administrative duties, including but not limited to, expense reporting, parts ordering, and making travel arrangements.
  • This position will require overnight travel with travel up to 70% of the time and requires a valid driver's license.
Education & Experience
Associate degree or higher in Engineering, Instrumentation, Chemistry, Clinical Laboratory Sciences, or a related technical field is preferred. Equivalent technical training combined with substantial relevant hands-on experience will also be considered.  A minimum of five to seven (5–7) years of direct, hands-on field service experience with SCIEX LCMS systems is required. Experience servicing Shimadzu and/or Waters LCMS platforms is highly desirable. Candidates should have demonstrated expertise in troubleshooting, diagnosing, repairing, maintaining, and performing preventive maintenance on LC-MS instrumentation, with the ability to independently resolve complex instrument and system-level issues.

Compensation and Benefits
  • Hourly rate: $42-48/hour, depending on experience
  • Medical, Vision, and Dental insurance
  • 15 days Paid Time Off to start (vacation and sick days)
  • 10 Paid Holidays
  • 401(k) retirement plan with up to 4% Company match
  • Company-paid Life + AD&D, Short- and Long-Term Disability
  • Paid Volunteer Time Off
  • Partially Paid Medical Leave / Paid Parental Leave
It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need an accommodation, please contact [email protected] for assistance.

Lighthouse Lab Services | 800-838-0602 | lighthouselabservices.com
 

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