The Vacancy
Role Summary: The Key Account Manager (KAM) – Commercial & Industrial will drive growth of Megger's C&I portfolio across North America by hunting, developing, and managing relationships with industrial end-users and OEMs.
The ideal candidate pairs strong new-business development with proactive account & relationship management skills, combined with a sense of urgency. Industrial sales experience and existing connections are strongly preferred though a proven sales hunter from an adjacent industry will also be considered.
Main Responsibilities
New Customer Development & Client Relationship Management
- Proactively prospect and hunt for new business across target industrial accounts, building a strong and sustainable pipeline
- Directly manage high-value and strategic territorial accounts, ensuring consistent engagement and satisfaction
- Build relationships with key customer stakeholders at all levels to convert prospects into long-term partnerships
Strategic Planning & Revenue Growth
- Develop account and territory plans aligned with customer initiatives and company objectives, identifying opportunities for new business, growth, and expansion
- Present new products and services for upselling and cross-selling to drive revenue growth within each account
- Research and pursue partnerships and strategic alliances to increase Megger's visibility and viability, both internally and within target accounts
Customer Engagement & Problem Solving
- Represent the full company portfolio to all commercial & industrial customers, identifying applications and opportunities for positioning Megger solutions
- Address customer issues promptly and effectively to protect and strengthen business relationships
Collaboration & Cross-Functional Alignment
- Partner with Regional Business Unit (RBU) Leads, Product Specialists, and internal stakeholders to deliver integrated customer solutions
- Provide market feedback and customer insights to inform business unit strategy and product development
Sales Performance & Reporting
- Use CRM to track key performance indicators, including customer visits, calls, emails, opportunities, lead management, and account planning/management
- Maintain an accurate sales pipeline for forecasting and provide monthly reporting on key account activity and client satisfaction
- Identify risks and opportunities within accounts and implement corrective actions as needed
Other Duties as Required
Experience, Skills & Knowledge required to be successful in role
Technical Skills/Knowledge/Qualifications
Soft Skills
- BA/BS Graduate - Engineering or Business preferred
- 3-5 years’ proven sales experience
- Demonstrated experience of penetrating and growing accounts from entry level to executive level
- Technical aptitude and confidence in learning technical equipment
- Strong Communication skills for complex products & processes
- Demonstrated experience and knowledge of test instruments/applications used in the electric power industry a plus
- Proficiency with a CRM platform, Excel, Word, and Outlook er industry
- Sense of Urgency – Requires rapid response with attention to detail at all times
- Customer Centric Mindset – customer first while balancing company requirements
- Negotiation – maximizing profitability while exceeding customer expectations
- Customer Relationship Management – building trust and long-term partners and addressing challenges or concerns as they arise
- Problem Solving & Adaptability – resolving scheduling conflicts, equipment shortages, and last-minute customer needs
- Cross Functional Collaboration - working with sales, operations, application engineering, repair, and finance
- Self-Reliance & work Under Pressure – Ability to make decisions in the best interest of the company while ensuring customer expectations are met
- Well organized, ability to multiplex effectively across a variety of tasks/responsibilities
