Manager Call Center Italy

• 30+ days ago

Kodland

Role overview

Responsibilities

Contacting clients via phone and other communication channels to sign them up for a trial lesson.
Providing information about products/services, answering client questions and concerns, and resolving them effectively.
Ensuring clients are enrolled, re-enrolled, and confirmed for trial lessons.
Supporting clients throughout the process of enrolling in our school.

Key facts

Remote from: Italy
Full time
Call Center Agent
English

Hard skills

Other skills

Communication
Problem Solving

About the company

Kodland

EdTech
Large
1,001–5,000

Kodland is an international online school for kids and teens 8-17 years old. We teach programming, digital creativity and must-have computer knowledge. We operate in 14 countries and have more than 2000 employees. Our courses’ syllabuses are developed by teachers with extensive professional experience in Computer Science and are taught by qualified instructors. Our objective is to give the students sufficient knowledge on the digital professions in demand and to prove that computers can become a powerful tool for personal development. Our team values: - We enjoy what we do - We value our colleagues and mark their positive results - We feel our own contribution to the development of the company - The company gives freedom of thought and action if it leads to a result - We are the owners of our process / project / product - We rely on our colleagues - Despite differences in experience and thinking, we trust and listen to our colleagues Mission: We help children implement their ideas into in-demand digital products.

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Job description

An international digital skills platform for children aged 7 to 17. We are an experienced and innovative startup operating in over 40 countries and educating more than 30,000 children worldwide. As a dynamic global tech company and digital skills platform, we offer tremendous opportunities for growth and career development.

Responsibilities: Contacting clients via phone and other communication channels to sign them up for a trial lesson. Providing information about products/services, answering client questions and concerns, and resolving them effectively. Ensuring clients are enrolled, re-enrolled, and confirmed for trial lessons. Supporting clients throughout the process of enrolling in our school.