Junior Group Travel Assistant - WFH

About the Role

As a Junior Group Travel Assistant, you will assist clients in organizing and managing their travel arrangements from start to finish, with a specific focus on group logistics. This role focuses on delivering outstanding customer service while ensuring each groups itinerary is accurate, enjoyable, and tailored to their needs—whether for family reunions, corporate retreats, or special events. Youll work closely with both clients and travel partners to coordinate bookings, answer inquiries, and handle administrative tasks related to complex trip planning.

Key Responsibilities

• Communicate with clients to understand their travel preferences and specific group requirements.
• Coordinate flight, accommodation, and transportation bookings for multiple travelers simultaneously.
• Maintain accurate client profiles, itineraries, and payment details for all group members.
• Support senior coordinators and travel consultants with group scheduling, rooming lists, and vendor logistics.
• Respond promptly to client inquiries and assist with itinerary changes or issues for individual group members.
• Ensure a smooth and positive client experience throughout the group travel process from initial booking to return.

Requirements

• Previous experience in customer service, administration, or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational ability, especially when managing multiple schedules.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills required (Microsoft Office, email, online booking tools).

Benefits

• Competitive compensation with performance-based incentives.
• Opportunities for professional growth within the travel and hospitality sector.
• Flexible work environment depending on company policy.
• Supportive team culture focused on collaboration and client satisfaction.
• Employee travel perks and discounts with select partners.