Customer Service Representative

COMMERCIAL CONSTRUCTION GROUP, LLC is seeking a Customer Service Representative to join its team. As a member of our customer service team, the successful candidate will be responsible for responding to customer inquiries, resolving problems, and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills, have attention to detail, and demonstrate a customer-centric mindset.

Responsibilities

• Respond to customer inquiries and handle customer complaints in a timely and efficient manner.
• Communicate with customers via phone, email, or in person to provide information about the company's products and services.
• Provide pricing and delivery information and assist customers with placing orders.
• Maintain electronic and paper records of customer interactions and transactions.
• Follow up with customers to ensure their satisfaction with the company's products and services.
• Work collaboratively with other departments to identify and resolve customer issues.
• Take ownership of customer problems and follow through to resolution.