SAP - Director of Client Accounts

Job Description

The Director of Client Accounts will lead the strategic direction and growth of key client relationships for a prominent business and technology services organization. This high-level role is centered on building long-term partnerships with clients, driving revenue, and ensuring exceptional customer satisfaction. The position involves working directly with senior client stakeholders and managing a portfolio of significant accounts.

RESPONSIBILITIES

• Develop and implement comprehensive strategies to manage and grow client accounts.
• Ensure alignment of client account plans with the broader business goals.
• Cultivate and strengthen relationships with C-suite and senior-level client executives.
• Lead client engagements, including presentations and negotiations, to secure new business.
• Drive revenue by identifying and executing on growth opportunities within accounts.
• Maximize opportunities for upselling, cross-selling, and expanding service offerings.
• Oversee and mentor a team of senior account managers to achieve business objectives.
• Align the team's activities with company-wide strategic initiatives.
• Monitor account health through performance metrics and develop action plans for improvement.
• Provide regular updates on account statuses and revenue forecasts to executive leadership.

MINIMUM AND/OR PREFERRED QUALIFICATIONS

EDUCATION

• A bachelors degree in Business, Finance, Accounting, or a related discipline is required.
• Advanced degrees such as an MBA or a masters/PhD in a relevant field are preferred.

EXPERIENCE

• 10+ years in client management, sales leadership, or business development, with a track record of driving revenue.
• Proven success managing high-value, complex client accounts and consistently meeting revenue goals.
• Experience within the business consulting or technology services sectors is ideal.

SKILL REQUIREMENTS

• Strategic Leadership: Proven ability to define a clear vision and inspire teams to meet goals.
• Influencing Skills: Strong ability to influence client decisions and internal stakeholders.
• Cross-functional Collaboration: Effective at working with various teams to drive client success.
• Global Mindset: Ability to work across diverse client cultures and adapt strategies accordingly.
• Coaching and Mentoring: Experience in guiding and developing talent within the team.
• Client Relationship Management: Expertise in managing and expanding key client relationships.
• Market Insight: Ability to assess market trends and identify growth opportunities.
• Sales Strategy: Skilled in formulating and executing winning sales strategies.
• Contract Negotiation: Proficiency in managing complex agreements and contracts.
• Technical Acumen: Understanding of integrating solutions into client ecosystems.