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Remote Chat Representative

Role overview

Qualifications

  • Strong typing and written communication skills.
  • Comfortable using chat software and basic computer tools.
  • Reliable internet and a quiet workspace.
  • Customer service experience preferred.

Responsibilities

  • Respond to customer questions via live chat.
  • Provide product/service information and basic troubleshooting.
  • Update customer records and follow support guidelines.
  • Manage multiple chats at once.

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Typing
  • Communication
  • Multitasking

About the company

Kids Creek Children’s Clinic logo

Kids Creek Children’s Clinic

Traverse City, MI Pediatrician & family doctor, Kids Creek Children's Clinic specializes in pediatric medicine for a child's physical, emotional and developmental health. Children's Healthcare for family and kid health in the Traverse City area. Call 2319350555 for an appointment today!

Company details

Company size1 - 10

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Job description

We are seeking a reliable and customer-focused Remote Chat Representative to provide real-time support to customers via live chat and messaging platforms. In this role, youll assist customers with questions, troubleshoot issues, and deliver a positive experience — all while working remotely.

This position is ideal for someone who communicates clearly in writing, enjoys helping people, and can manage multiple conversations at once


Responsibilities:

Respond to customer questions via live chat.

Provide product/service information and basic troubleshooting.

Update customer records and follow support guidelines.

Manage multiple chats at once.

Escalate issues when needed.

Qualifications:

Strong typing and written communication skills.

Comfortable using chat software and basic computer tools.

Reliable internet and a quiet workspace.

Customer service experience preferred.

Schedule & Pay:

Remote role with flexible shifts.

The Remote Chat Representative provides customer support through online chat. The role focuses on fast, accurate, and professional responses.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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