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Remote Client Experience Specialist

Role overview

Qualifications

  • Outstanding interpersonal skills
  • Detail-oriented with strong organizational abilities
  • Ability to multitask in a remote setting
  • Self-motivated and dependable

Responsibilities

  • Assist clients with vacation planning and recommendations
  • Research destinations, accommodations, cruises, and vacation packages
  • Prepare customized proposals and itineraries
  • Coordinate reservations with preferred suppliers

Hard skills

Other skills

  • Customer Service
  • Organizational Skills
  • Multitasking
  • Social Skills
  • Self-Motivation
  • Reliability

About the company

Hellosunshinetravels logo

Hellosunshinetravels

I’m a home-based travel advisor and entrepreneur passionate about helping people turn their travel dreams—and career goals—into reality. I specialize in planning seamless vacations, cruises, and custom getaways while providing personalized service every step of the way. What sets me apart is that I don’t just book trips—I build relationships. I take the time to understand my clients’ needs, budgets, and vision so every trip feels intentional, stress-free, and unforgettable. From family vacations and romantic escapes to group travel and cruises, my goal is simple: make travel easy, exciting, and accessible. In addition to serving travelers, I also mentor and support individuals who are curious about starting their own travel business. I enjoy educating others on the ins and outs of the industry, helping them grow with confidence, flexibility, and purpose—whether they’re looking for a side hustle or a long-term career path. When I’m not working with clients or training agents, I’m constantly learning, networking, and staying up to date on travel trends to better serve those I work with. If you’re looking to book your next adventure—or explore opportunities in the travel industry—I’d love to connect.

Company details

Company size1 - 10

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Job description

Job Description

We're looking for a motivated Remote Client Experience Specialist to help clients plan memorable vacations while delivering exceptional customer service. This position involves assisting clients through every step of the planning process, from selecting destinations to confirming reservations and providing ongoing support before, during, and after their trip.

Responsibilities

  • Assist clients with vacation planning and recommendations
  • Research destinations, accommodations, cruises, and vacation packages
  • Prepare customized proposals and itineraries
  • Coordinate reservations with preferred suppliers
  • Maintain detailed client communications
  • Participate in ongoing professional development and supplier training
  • Build a strong referral-based client network

Qualifications

  • Outstanding interpersonal skills
  • Detail-oriented with strong organizational abilities
  • Ability to multitask in a remote setting
  • Self-motivated and dependable
  • Experience in customer service, hospitality, or sales preferred
  • Training available

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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