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Online Trip Consultant

Role overview

Qualifications

  • Prior experience in travel planning, hospitality, or customer service preferred.
  • Strong communication skills with the ability to build rapport virtually.
  • Excellent organizational and multitasking abilities.
  • Detail-oriented and reliable in managing multiple bookings.

Responsibilities

  • Consult with clients online to understand travel goals, preferences, and budgets.
  • Research destinations, accommodations, transportation, and activities to provide tailored recommendations.
  • Create, manage, and deliver detailed itineraries with accuracy and timeliness.
  • Provide ongoing support to clients before, during, and after their trips.

Key facts

  • Remote from: Jamaica
  • Full time
  • Travel Consultant
  • English

Hard skills

Other skills

  • Customer Service
  • Communication
  • Organizational Skills
  • Multitasking
  • Detail Oriented
  • Reliability

About the company

HB Travels logo

HB Travels

  • Travel, Tourism & Airlines
  • 1–10
HB Travels is a consumer-focused travel agency that plans and books vacations, including all-inclusive resorts, cruises, destination weddings and honeymoons, flights, hotels, car rentals, tickets and tours. The company offers tailored itineraries for leisure getaways and business travel and handles logistics such as transfers and event or tour bookings to provide a full-service travel experience.

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Job description

About Us
We are a professional travel services company dedicated to helping clients plan and enjoy stress-free, memorable journeys. From family vacations to business trips, we provide personalized support, detailed planning, and exceptional customer care all available online for maximum convenience.

Position Overview
We are seeking a motivated and detail-oriented Online Trip Consultant to join our team. In this role, you will work with clients virtually to design and coordinate travel itineraries tailored to their preferences, needs, and budgets. The ideal candidate will be client-focused, highly organized, and passionate about making travel planning simple and enjoyable.

Key Responsibilities

  • Consult with clients online to understand travel goals, preferences, and budgets.

  • Research destinations, accommodations, transportation, and activities to provide tailored recommendations.

  • Create, manage, and deliver detailed itineraries with accuracy and timeliness.

  • Provide ongoing support to clients before, during, and after their trips.

  • Stay informed about travel trends, promotions, and seasonal opportunities.

  • Assist with both leisure and business travel planning.

Qualifications

  • Prior experience in travel planning, hospitality, or customer service preferred.

  • Strong communication skills with the ability to build rapport virtually.

  • Excellent organizational and multitasking abilities.

  • Detail-oriented and reliable in managing multiple bookings.

  • Comfortable with online tools, booking systems, or eager to learn.

  • Genuine enthusiasm for travel and creating memorable experiences.

What We Offer

  • Flexible, remote-friendly work environment.

  • Training and professional development resources.

  • Supportive and collaborative team culture.

  • Opportunity to grow within the travel industry.

  • Access to potential travel perks and industry discounts.

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