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Client Service Associate / Travel (Remote)

Role overview

Qualifications

  • Strong customer service and communication skills
  • Detail-oriented with excellent organizational abilities
  • Ability to manage multiple tasks in a fast-paced, remote environment
  • Self-motivated and comfortable working independently

Responsibilities

  • Respond to client inquiries and provide support with travel-related services
  • Assist with reservations, itinerary planning, and booking adjustments
  • Provide accurate information regarding travel options, policies, and requirements
  • Build and maintain positive client relationships through excellent customer service

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Organizational Skills
  • Multitasking
  • Hospitality
  • Detail Oriented
  • Self-Motivation

About the company

HB Travels logo

HB Travels

  • Travel, Tourism & Airlines
  • 1–10
HB Travels is a consumer-focused travel agency that plans and books vacations, including all-inclusive resorts, cruises, destination weddings and honeymoons, flights, hotels, car rentals, tickets and tours. The company offers tailored itineraries for leisure getaways and business travel and handles logistics such as transfers and event or tour bookings to provide a full-service travel experience.

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Job description

About Us:
We are a trusted travel services organization dedicated to delivering seamless booking experiences and personalized travel support. Our team partners with top travel providers to ensure clients receive the highest level of service and value.

Position Overview:
We are looking for a professional and customer-focused individual to join our team as a Client Service Associate / Travel. This role involves assisting clients with their travel needs, handling inquiries, and ensuring smooth booking processes from start to finish.

Responsibilities:

  • Respond to client inquiries and provide support with travel-related services

  • Assist with reservations, itinerary planning, and booking adjustments

  • Provide accurate information regarding travel options, policies, and requirements

  • Build and maintain positive client relationships through excellent customer service

  • Collaborate with team members to meet client needs efficiently

Qualifications:

  • Strong customer service and communication skills

  • Detail-oriented with excellent organizational abilities

  • Ability to manage multiple tasks in a fast-paced, remote environment

  • Previous experience in travel, hospitality, or client services is a plus (but not required)

  • Self-motivated and comfortable working independently

What We Offer:

  • Remote work flexibility

  • Training and mentorship opportunities

  • Professional growth in the travel industry

  • Supportive and collaborative team culture

  • Access to exclusive travel perks (after training completion and eligibility)

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