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Client Services Associate / Travel

Role overview

Qualifications

  • Strong communication and interpersonal skills
  • Excellent organizational abilities and attention to detail
  • Ability to work independently in a remote environment
  • Enthusiasm for travel and helping others plan their trips

Responsibilities

  • Respond to client questions and assist with travel reservations
  • Provide guidance on destinations, accommodations, and travel options
  • Handle itinerary changes, modifications, and special requests
  • Deliver excellent customer service and build positive client relationships

Key facts

Other skills

  • Customer Service
  • Organizational Skills
  • Detail Oriented
  • Communication
  • Social Skills

About the company

HB Travels logo

HB Travels

Helping plan client's vacations from start to finish.

Company details

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Job description

About Us:
We are a professional travel services organization dedicated to providing clients with exceptional booking experiences and personalized support. By partnering with trusted travel providers, we make planning trips easier, stress-free, and enjoyable.

Position Overview:
We are looking for a detail-oriented and customer-focused individual to join our team as a Client Services Associate / Travel. In this role, you will be responsible for assisting clients with their travel needs, handling inquiries, and ensuring smooth booking processes from start to finish.

Key Responsibilities:

  • Respond to client questions and assist with travel reservations
  • Provide guidance on destinations, accommodations, and travel options
  • Handle itinerary changes, modifications, and special requests
  • Deliver excellent customer service and build positive client relationships
  • Stay informed about travel industry updates, policies, and promotions

Qualifications:

  • Strong communication and interpersonal skills
  • Excellent organizational abilities and attention to detail
  • Ability to work independently in a remote environment
  • Previous experience in travel, hospitality, or customer service is an advantage (but not required)
  • Enthusiasm for travel and helping others plan their trips

What We Offer:

  • Flexible remote work opportunity
  • Training and ongoing professional development
  • Supportive and collaborative team environment
  • Opportunities to grow within the travel industry
  • Access to travel perks and discounts (eligibility requirements apply)

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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