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Remote Guest Services Representative -- Travel

dnata

Role overview

Qualifications

  • Friendly and professional communication style
  • Customer support experience preferred
  • Reliable and organized
  • Comfortable using online tools and learning new systems

Responsibilities

  • Provide assistance through email, chat, and phone communication
  • Help with itinerary changes, updates, and general travel questions
  • Provide destination and travel guideline information
  • Follow up with travelers before departure

Key facts

Hard skills

Other skills

  • Communication
  • Reliability

About the company

dnata logo

dnata

  • Travel, Tourism & Airlines
  • XLarge
  • 10,001+
dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in 34 countries across six continents.
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Job description

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

  • Provide assistance through email, chat, and phone communication

  • Help with itinerary changes, updates, and general travel questions

  • Provide destination and travel guideline information

  • Follow up with travelers before departure

  • Resolve concerns while maintaining a positive customer experience

Ideal Candidate

  • Friendly and professional communication style

  • Customer support experience preferred

  • Reliable and organized

  • Comfortable using online tools and learning new systems

  • Interest in travel and client satisfaction

What We Offer

  • Remote work flexibility

  • Training provided

  • Ongoing team support

  • Professional development opportunities

  • Access to travel-related perks

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