Change Coordinator

Job Title: Change Coordinator

Department: IT Service Management / Change Management

Reports To: Change Manager

Location: Riyadh, Saudia Arabia

Role Summary:

The Change Coordinator is responsible for managing and coordinating all change

management activities across IT services, ensuring that all changes to systems,

infrastructure, and processes are efficiently and effectively handled with minimal risk and

disruption to business operations. This role involves validating, tracking, and communicating

all change requests through the Service Management (SM) tool, managing Change Advisory

Board (CAB) meetings, and maintaining comprehensive change reports and dashboards.

Key Responsibilities:

1. Change Request Management

 Handle and process all incoming Change Requests (CRs) via the Service

Management (SM) tool.

 Validate all four types of changes — Normal, Standard, Emergency, and

Unplanned Changes — in accordance with established policies and procedures.

 Conduct pre-checks for completeness, risk, and impact assessment before

submission to Change Approvers.

 Reject or return change requests if information is incomplete or requires additional

details.

2. Coordination and Communication

 Coordinate with Change Owners, Approvers, Implementers, and the Change

Manager throughout the entire change lifecycle.

 Follow up with approvers to ensure timely approval and implementation of changes.

 Maintain proactive communication with all stakeholders on the status and progress of

change requests.

3. Monitoring and Reporting

 Monitor dashboards within the SM tool to track change activities and compliance.

 Generate and manage regular reports, including:

o Daily Change Report

o CAB Meeting Minutes of Meeting (MOM) and Reports

o TCAB and DCAB Reports

o Weekend Change Report

o Post Implementation Review (PIR) Report

o FSC Report

o Power BI Dashboards and Reports

4. Change Advisory Board (CAB) Management

 Manage CAB schedules, ensuring all stakeholders are informed and prepared.

 Host weekly CAB meetings (every Tuesday) to review, approve, or monitor the status

of changes.

 Document and distribute CAB meeting outcomes and follow-up actions.

5. Post Implementation Review (PIR)

 Conduct and document PIRs for implemented changes to evaluate success, identify

lessons learned, and ensure continuous improvement in the change management

process.

Required Skills and Qualifications:

 Education: Bachelor’s degree in computer science, Information Technology, or a

related field. (Relevant IT Background)

 Experience: 3–6 years of experience in IT Service Management (ITSM), with at least

2–3 years in a change coordination or change management role.

 Technical Skills:

o Proficiency in ITSM/SM tools (e.g., Service Manager, ServiceNow, BMC

Remedy, or similar).

o Strong understanding of ITIL processes, particularly Change, Incident, and

Problem Management.

o Experience with dashboard and report generation tools (e.g., Power BI,

Excel).

 Soft Skills:

o Excellent communication and stakeholder management abilities.

o Strong attention to detail, organizational, and analytical skills.

o Ability to work under pressure and manage multiple priorities.

Preferred Qualifications:

 ITIL v4 Foundation Certification or higher.

 Experience hosting CAB meetings and working in a large, complex IT environment.

 Knowledge of risk assessment and impact analysis methodologies.

Key Performance Indicators (KPIs):

 Timely processing and approval of change requests.

 Accuracy and completeness of change documentation.

 Reduction in change-related incidents or rollbacks.

 Stakeholder satisfaction scores.

 Compliance with change management SLAs and audit requirements.

Client Requirements:

 Candidate with an IT educational background

 Candidate with relevant experience in handling Infra and Apps Change roles and

responsibilities

 Candidate with relevant ITIL certification – V4 or higher level

 Candidate who is based out of Riyadh and available