Epic Willow Analyst

About Cardamom

The next evolution of healthcare requires flexible, agile teams to deliver high-tech, results-based solutions and support. Our team is here to help our customers tackle the initiatives and challenges on their organizational roadmap, and give clinicians, operational teams, and researchers access to the data they need to take care of their patients and improve health outcomes.

Cardamom is cultivating a multidisciplinary team of exceptional individuals with diverse skills and experiences in healthcare — data, analytics, AI, and EHR application experts. We are also passionate about growing the careers of those who may have little or no experience in these fields when the opportunity arises. Our team of data scientists, machine learning engineers, revenue cycle professionals, and certified application specialists would love for you to join us.

About the Role

We’re looking for an experienced Epic Willow Analyst to join our Managed Services team. This is a full‑time role, and we’re open to both Willow Inpatient and Willow Ambulatory backgrounds. You’ll support a growing portfolio of clients by providing high‑quality application support, optimization, and ongoing maintenance within a team‑based, collaborative environment.

As part of our Managed Services expansion, you’ll play a key role in stabilizing, enhancing, and supporting Willow workflows while partnering closely with clinical and technical stakeholders. This is a great fit for someone who enjoys hands‑on build, problem‑solving, and being part of a team that values consistency, quality, and long‑term partnership.

What You’ll Do

• Support the strategic direction and execution of client work related to Epic Willow, ensuring strong coordination between internal teams and client stakeholders.
• Provide advanced application support, leveraging your Willow expertise to improve system performance, workflow efficiency, and end‑user experience.
• Participate in the analysis, design, build, and optimization of Willow Inpatient or Ambulatory workflows.
• Troubleshoot complex issues, perform root‑cause analysis, and recommend solutions that improve system stability and clinical usability.
• Maintain clear documentation of build, workflows, and processes to support both internal teams and client users.
• Contribute to internal knowledge bases, documentation, and training materials to support consistency across the Managed Services team.
• Assist with change control processes, ensuring smooth migration of build and adherence to internal standards.
• Support ad hoc initiatives, enhancements, and optimization efforts across the Willow application suite.
• Monitor and report on SLAs, identifying trends, risks, and opportunities for improvement.
• Facilitate communication between teams, ensuring decisions, next steps, and follow‑ups are clearly documented and executed.

Qualifications

• Epic Willow Inpatient or Willow Ambulatory certification (required).
• 3-5+ years of hands‑on Epic application experience, including build, support, or optimization.
• Strong understanding of medication workflows, pharmacy operations, and clinical integration points.
• Experience supporting ticket maintenance, break‑fix, upgrades, and workflow optimization.
• Familiarity with ITIL processes and structured support methodologies.
• Strong communication skills and the ability to work effectively in a team‑based, client‑facing environment.
• Ability to manage competing priorities while maintaining high‑quality work and service consistency.