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This is a remote position.
At Full Circle, we believe in delivering exceptional customer experiences that build lasting relationships. A contact center and customer experience partner built to do more than just answer the phone — we represent your brand, protect your time, and prioritize your clients.
Manage inbound and outbound calls from patients regarding appointments, follow-ups, or inquiries.
Schedule and reschedule patient appointments accurately, ensuring efficient calendar management.
Assist with patient registration and update patient information in the EHR/CRM system.
Verify insurance coverage and eligibility as required.
Provide general administrative support, including email correspondence and document management.
Maintain patient confidentiality and adhere to HIPAA compliance standards.
Collaborate with internal teams and healthcare providers to ensure seamless patient experience.
Escalate complex patient or client issues to the appropriate team member.
High school diploma required; Associate’s or Bachelor’s in healthcare administration, business, or related field preferred.
Previous experience in healthcare administration, patient scheduling, or customer service preferred.
Familiarity with EHR/EMR systems (e.g., EPIC, Athena, OncoEMR) and office software (Microsoft Office, Google Workspace).
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Professional and courteous demeanor.
Knowledge of HIPAA and patient privacy standards.
This is a Bring Your Own Device (BYOD) role. All team members are required to use their own computer, which must meet our system requirements to ensure compatibility with company applications and tools.
Specific Requirements listed here:
· Quiet private workspace
· USB Headset with Noise Cancellation feature
· Dual monitors
· Working Webcam
· Specific Requirements listed here:
o Microsoft Windows computer – NO MacBooks
o Computer with at least 1.8 GHz processor and at least 4GB RAM
o Main Internet Service Speed: at least 25 Mbps cable connection
o Backup Internet Service Speed: at least 10 Mbps
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After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
Marcus Rivera
Chief Revenue Officer
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Full Circle CX
